KARITHA BYRD
Columbia,Sc
Summary
Results-oriented customer service professional with a strong desire to transition into a management role. Proven track record in training and mentoring staff, fostering positive relationships with clients, and consistently exceeding customer expectations. Highly self-motivated with exceptional communication and computer skills, enabling efficient and effective interactions with colleagues and customers. Friendly and adaptable sales associate experienced in diverse retail and customer service environments, adept at quickly building rapport with individuals from all walks of life. Energetic and driven customer service specialist with over five years of retail experience in a fast-paced, team-based setting.
Overview
19
19
years of professional experience
Work History
Assistant Manager
America’s Best
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Package Handler
FedEx
11.2021 - Current
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Beauty Advisor
Dillard's the
11.2014 - 01.2022
- Manage the Edge Beauty counter, at Dillard's
- Reviewed and implemented staffing, processing, ordering and operations eliminating zero days
- Through excellent staff recruitment and training, exceeded annual sales
- Plan and implement all holiday floor sets to ensure they meet company standards, while simultaneously continuing all Beauty Advisor responsibilities.
Beauty Advisor
Belk
07.2013 - 11.2014
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Service Manager
Chipotle
04.2011 - 03.2013
- Maintained cleanliness and presentation of the stock room and production floor
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Monitored cash drawers in various checkout stations to ensure adequate cash supply
- Helped drive sales goals and achieve preexisting monthly quotas
- Organized store merchandise racks by size, style, and color to promote a visually appealing environment
- Participated in physical inventory counts every week
- Recommended alternative items if a product was out of stock
- Served as the primary liaison between customers, management, and sales team.
Sales Associate
Macy's
08.2010 - 07.2011
- Earned management trust by serving as a key-holder, responsibly opening, and closing store
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Scheduled weekly inventory pickups and deliveries with vendors
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Assistant Manager
Family Dollar
02.2006 - 09.2009
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as a key-holder, responsibly opening, and closing store
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Effectively communicated with and supported sales, marketing, and administrative teams daily
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Education
GED -
Blue Ridge Job Corps
Marion, VA01.2001
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Cash flow management
Timeline
Assistant Manager
America’s Best
03.2022 - Current
Package Handler
FedEx
11.2021 - Current
Beauty Advisor
Dillard's the
11.2014 - 01.2022
Beauty Advisor
Belk
07.2013 - 11.2014
Service Manager
Chipotle
04.2011 - 03.2013
Sales Associate
Macy's
08.2010 - 07.2011
Assistant Manager
Family Dollar
02.2006 - 09.2009
GED -
Blue Ridge Job Corps
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