Karizma Gunnels
Cleveland,TX
Summary
Customer service professional with extensive experience in client relationship management and effective communication. Delivered tailored solutions and rapid response to inquiries, enhancing customer loyalty. Skilled in scheduling coordination and data integrity, driving repeat business and optimizing service efficiency. History of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lash Technician
Polish Me Beautiful
Shepherd, TX
01.2021 - 07.2022
- Cultivated strong client relationships, enhancing repeat business and driving sales.
- Promoted services online, attracting new clients and retaining existing ones.
- Scheduled appointments to optimize client flow and enhance service efficiency.
- Assisted receptionist by answering calls, scheduling appointments, and processing payments.
Customer Service Associate
H-E-B
Kingwood, TX
11.2021 - Current
- Provided exceptional service to new and long-standing customers by addressing concerns and creating tailored solutions.
- Fostered strong customer relations through friendly, informed communication, enhancing customer loyalty.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Established rapport with customers, managers, and team members, contributing to a supportive and collaborative work environment.
- Balanced cash drawer daily according to established guidelines, handling large cash volumes.
- Ensured privacy of customer data, safeguarding company operations from unauthorized access.
Education
Certificate - Emergency Medical Technician
Lone Star College System
Kingwood12-2021
Cosmetology -
Lee College
Baytown, TX08-2020
Skills
- Client relationship management
- Effective communication
- Problem resolution
- Customer Loyalty
- Scheduling Coordination
- Employee training
- Digital record keeping
- Data integrity
- Data analysis
- Decision making
- Time management
- Technique development
Certification
- Licensed cosmetologist-2
- BLS CPR Certification
References
- Lindsay Carr, (832) 318-7034
- Tammy Ozan, (281) 593-521
- Ashley Small, (843) 318-5045
- Peyton Poindexter, (281) 761-1051
Timeline
Customer Service Associate
H-E-B
11.2021 - Current
Lash Technician
Polish Me Beautiful
01.2021 - 07.2022
Certificate - Emergency Medical Technician
Lone Star College System
Cosmetology -
Lee College