Summary
Overview
Work History
Education
Skills
Timeline
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Karizma Ursherry

Fort Worth,TX

Summary

Proven expertise in customer support and problem-solving, demonstrated at T-Mobile with a track record of enhancing customer satisfaction through efficient issue resolution and software mastery. Skilled in data entry and client communication, consistently ensuring high standards of service and operational excellence.

Overview

2025
2025
years of professional experience

Work History

Call Center Representative

T-Mobile
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Convenient Stores

Store Clerk
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.

Desk Clerk

Aer Percisions
  • Provided expert wound care management, reducing infection rates and promoting healing among patients.
  • Supported patients'' mental well-being by offering companionship, emotional support, encouragement during difficult times.
  • Performed thorough patient assessments to determine appropriate levels of care and support required.
  • Educated patients and their families on health management strategies for improved quality of life.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Transported clients for medical and personal outings.
  • Developed individual care plans for clients based on specific needs.
  • Maintained a safe, clean, and organized home environment for optimal patient care delivery.

Accommodating Home Healthcare

Providence Health & Services
05.2021 - Current
  • Provided expert wound care management, reducing infection rates and promoting healing among patients.
  • Supported patients'' mental well-being by offering companionship, emotional support, encouragement during difficult times.
  • Performed thorough patient assessments to determine appropriate levels of care and support required.
  • Educated patients and their families on health management strategies for improved quality of life.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Transported clients for medical and personal outings.
  • Developed individual care plans for clients based on specific needs.
  • Maintained a safe, clean, and organized home environment for optimal patient care delivery.

Education

Odessa High
Odessa, TX

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Inbound phone calls
  • Communicating with clients
  • Answering questions

Timeline

Accommodating Home Healthcare

Providence Health & Services
05.2021 - Current

Call Center Representative

T-Mobile

Convenient Stores

Store Clerk

Desk Clerk

Aer Percisions

Odessa High

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Karizma Ursherry