Karl Annable
Minneapolis,MN
Summary
Highly motivated professional offering history of success creating exceptional guest experiences through team collaboration and customer-focused operational expertise. Organized and dependable with willingness to take on added responsibilities to achieve positive results as the Development Events and Stewardship Coordinator.
Overview
17
17
years of professional experience
Work History
Guest Services Supervisor
Xcel Energy Center
08.2013 - Current
- Supervisory role responsible for managing up to 40 ushers and ticket scanners for concerts, NHL games, high school tournaments, and conferences held at Rivercentre and Xcel Energy Center.
- Established and upheld high service standards promoting great customer service and guest satisfaction through effective communication.
- Assists in pre-event logistics, including stanchion and signage placement that is effective and accessible to all guests.
- Maintain calm and order to establish confidence as leader for quick solutions in fast moving, energetic, high stressful environment.
Event Security
ASIA Security
08.2015 - Current
- Security for various events and venues, including Walker Arts Center.
- Respects and adheres to venues rules and expectations to maintain courteous and effective working relationships.
- Used critical thinking and effective communication to break down problems, evaluate solutions and make decisions.
- De-Escalation trained and certified.
Patron Services Manager
Minnesota Opera
06.2015 - 10.2023
- Super Tessitura User, responsibilities include building, maintaining, tracking and managing all products, including aux events, season packages, promotions. and facilities.
- Hired, trained and supervised patron services team for inbound and outbound calling, in person performances, and Tessitura.
- Monitored service staff performance and provided feedback for improvement.
- Developed patron purchase path in Tessitura ticketing site TNEW. Managed all site pages, products, and content.
- Collaborated with development team on donor events and mapped out event campaigns for communication, reservations, data collection, and reporting.
- Developed and effectively executed event staffing plan for two new large scale events, Opera Afuera and Opera in the Outfield.
Box Office Team Lead
Science Museum of Minnesota
01.2009 - 03.2018
- Front of house lead who managed ticket staff with museum admissions, scheduled breaks, and opening and closing procedures.
- Effectively handles customer complaints resulting in customer satisfaction and upholding museum policies.
- Familiarized with proper closing procedures such as sales reconciling and cash handling.
Audience Services/Stage Door Supervisor
Minnesota Orchestra
01.2011 - 06.2015
- Supervised and mentored patron-facing personnel for call center, ticket office, and stage door.
- First respondent with problem solving, conflict resolutions, and quality assurance for patrons.
- Maintains daily phone room and box office statements, accessibility forms, and performance logs.
- Professional training in customer service supporting advocacy and customer relations.
- Fulfillment of ticketing request and placement of house, artistic, and event holds.
Visitor Services
The Henry Ford
01.2007 - 01.2009
- Visitor services associate within four tourist venues: The Henry Ford Museum, Greenfield Village, Ford Rouge Factory Tour, and special event personnel.
- Conducted all front of house which involves sales of admission, greeting tourist groups, and concessions.
- Critical role in creating positive experiences through personable guest interactions in ticket sales, museum knowledge, and guided tours.
Education
Bachelor of Arts - Communications, History, Art History
Aquinas College
Grand Rapids, MI05.2006
Skills
- Tessitura Super User
- WordFly Email Campaigns and Pages
- Html and CSS Coding
- Workflow Management
- Microsoft Teams
- Analytical Thinking
- Problem Solver
- Detail Oriented
- Honest and Trustworthy
- Personable and Witty
About Me
Dog Dad to Pinkie Pie, Design Enthusiast, Painter, Nature Lover, Challenge Acceptor, Humorist, and Life Long Learner
Timeline
Event Security
ASIA Security
08.2015 - Current
Patron Services Manager
Minnesota Opera
06.2015 - 10.2023
Guest Services Supervisor
Xcel Energy Center
08.2013 - Current
Audience Services/Stage Door Supervisor
Minnesota Orchestra
01.2011 - 06.2015
Box Office Team Lead
Science Museum of Minnesota
01.2009 - 03.2018
Visitor Services
The Henry Ford
01.2007 - 01.2009
Bachelor of Arts - Communications, History, Art History
Aquinas College
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