Karl Brady
Frisco,TX
Summary
Dependable & detail-oriented team player with strong organizational skills. Containing strong knowledge of insurance processes and documentation, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Total Loss Claims Specialist
State Farm
04.2023 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Accurately processing payments to claimants and insureds within a timely fashion.
- Thoroughly understanding of state jurisdictions, laws, and regulations.
Sales Consultant
CarMax
12.2018 - 03.2023
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursuing existing and potential customers face-to-face, by phone, email and text message to generate leads and close sales.
- Maintaining in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Demonstrating automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completing all relevant records and documentation to ensure smooth transactions for customers.
- Guiding customers every step of the way, from sale or appraisal to test drives and arranging financing applications.
Subcontractor Supervisor
Best Roofing
01.2018 - 11.2018
- Supervised project safety set up and daily execution in accordance to OSHA & company compliance standards.
- Observed all commercial building codes and obtained permits when necessary.
- Enforced housekeeping at all job sites.
- Maintained responsibility for daily inventory, materials, and company equipment.
- Coordinated daily communication regarding work areas with tenants/clients.
- Maintained availability for onsite communication with consultants and city inspectors.
- Provided pictures, videos, and pertinent documents regarding every project's progress to construction manager daily.
- Maintained company equipment maintenance, validated necessary fuel, oil, and maintenance supplies.
- Worked with the construction manager to schedule crane and dumpster switch outs when necessary.
Life, Health, and Annuities Agent
AFLAC
01.2018 - 11.2018
- Generated new business opportunities through company leads, networking, referrals, and calls.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in protecting assets.
- Conducted meetings with employers to customize programs to help meet their benefits needs.
- Engaged and enrolled interested employees in plans.
- Continued to service employer customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, ACA updates, etc.
Delivery Representative/Class a CDL Driver
Eagle Distributing
01.2017 - 10.2018
- Drove side-loader delivery truck to complete on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and inventory and reported problems and safety hazards to supervisors prior to completing routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas.
- Created and submitted delivery and DOT logs.
- Accurately recorded delivery, payment and route information using handheld devices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Backhoe & Screw Machine Operator
Lehman Roberts Memphis Stone and Gravel Paving Co
01.2016 - 01.2017
- Observed and adjusted asphalt width and thickness using screw machine controls.
- Regulated asphalt temperatures.
- Transported asphalt and debris to designated locations.
- Utilized the screw machine to lay and spread asphalt onto streetways and highways.
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Package Handler/Switcher
FedEx
01.2014 - 01.2015
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Documented warehouse stock each day and reported inventory totals to supervisor.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Assembled, sealed and loaded packages into correct trucks.
Sales Associate
Abercrombie And Fitch
01.2013 - 01.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
No Degree - Health Education
University of Central Arkansas
Conway, ARHigh School Diploma -
Raleigh Egypt High School
Memphis, TN05.2009
Skills
- Resilience
- Integrity
- Time management
- Critical-thinking
- Decision-Making
- Multi-Tasking
- Interpersonal skills
- Detail-Oriented
- Accountability
- Organization
- Verbal and Written Communication
- Effective-Listening
- Microsoft Office
Licenses and Certifications
- All-Lines Adjuster Insurance License
- 215 Life, Health & Annuities Insurance License
- Class A Commercial Drivers License (CDL)
- Adult CPR/First Aid Certification
- Osha 10 Certification
Accomplishments
- Became a member of Director's Club after my first year as a sales consultant.
- Earned & maintained a step higher as a President's Club member for 2 years thereafter.
- Maintained a customer satisfaction rate of 96% for 2+ years as a sales consultant.
- Earned employee of the month at Lehman Roberts and Eagle Distributing on a recurrent basis.
Timeline
Total Loss Claims Specialist
State Farm
04.2023 - Current
Sales Consultant
CarMax
12.2018 - 03.2023
Subcontractor Supervisor
Best Roofing
01.2018 - 11.2018
Life, Health, and Annuities Agent
AFLAC
01.2018 - 11.2018
Delivery Representative/Class a CDL Driver
Eagle Distributing
01.2017 - 10.2018
Backhoe & Screw Machine Operator
Lehman Roberts Memphis Stone and Gravel Paving Co
01.2016 - 01.2017
Package Handler/Switcher
FedEx
01.2014 - 01.2015
Sales Associate
Abercrombie And Fitch
01.2013 - 01.2014
No Degree - Health Education
University of Central Arkansas
High School Diploma -
Raleigh Egypt High School
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