- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Bass Fishing
Karl Bunch
manager
Harrellsville,NC
Summary
Dynamic District Manager with proven success at MANCON, driving sales growth through strategic planning and effective team leadership. Skilled in operations management and customer relations, I enhanced employee performance and satisfaction while implementing data-driven improvements. My focus on training and development led to a significant increase in team productivity and retention.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Knowledgeable, sales management with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Knowledgeable sales management with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
35
35
years of professional experience
1
1
Certification
Work History
District Manager
MANCON
10.2022 - 03.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Facilitated business by implementing practical networking techniques.
Sales Associate
NAPA Auto Parts - Genuine Parts
10.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Territory Manager - Sales and Service
O'Reilly Auto Parts
06.2018 - 10.2022
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Conducted market research to identify emerging trends and inform strategic decision-making within the organization.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
Territory Manager - Sales and Service
NAPA Auto Parts - Genuine Parts
06.2015 - 06.2018
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Enhanced team performance by conducting regular training sessions and sharing best practices among colleagues.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Conducted market research to identify emerging trends and inform strategic decision-making within the organization.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
Territory Manager - Sales and Service
O'Reilly Auto Parts
05.2011 - 08.2015
- Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.
- Exceeded quarterly sales targets consistently by utilizing strong negotiation skills to close deals effectively.
- Mentored junior sales representatives through one-on-one coaching sessions and ongoing performance evaluations, fostering professional growth within the team.
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Enhanced team performance by conducting regular training sessions and sharing best practices among colleagues.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
Service and Parts Manager
Western Auto LLC
06.1990 - 09.2010
- Streamlined inventory management processes for improved organization and reduced waste.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Improved sales results through close collaboration with the sales department on product promotions.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Introduced data-driven decision-making practices, enabling more informed planning and resource allocation decisions.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Ordered parts for customers, repair shops and automotive department for use in automotive and diesel equipment.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Associate of Applied Science - Automotive Engineering
Harford Community College
Bel Air, MD06-1990
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Sales management
- Customer relations
- Staff development
- Team development
- Multi-unit management
- Action plans
- Decision-making
- Team building practices
- Interpersonal communication
- Operations improvements
- Employee scheduling
- Team leadership
- Staff management
- Conflict management
- Sales reporting
- Leadership development
- Policies and procedures
- Workforce development
- Data analytics
- Business planning
- Staff recruiting
- Business development
- Business administration
- Staff supervision
- Business and operations analysis
- Revenue generation
- Operations oversight
- Human resource management
- Operational oversight
- Report preparation
- Projections development
- Staffing oversight
- Policy enforcement
- Compliance monitoring
- Territory management
- Sales orientation
- Sales forecasts
- Client relationship building
- Marketing campaigns
- Performance oversight
- Project planning
- Productivity improvements
- Negotiation
- Group presentations
- Technology proficiency
- Financial oversight
- Commercial awareness
- Contract management
- Contractor relationship management
- Profitability optimization
- Vendor management
- Project management
- Information analysis
- Proposal development
- Contract administration
- Advertising management
- Consulting
- Requests for proposal
- Bid review
- Team building
- District growth management
- District expansion
- Infrastructure expansion
- Operational improvement
- Time management
- Performance evaluations
- Staff training and development
- Team recruiting and onboarding
- Sales targeting
- Relationship building
- Sales processes
- New hire onboarding
- Customer complaint resolution
- Operating procedures and policies
- Analytical problem solver
- Rapport and relationship building
- Sales tracking
- Profitability assessments
- Inventory management
Accomplishments
- Achieved increased operational efficiency by completing numerous assigned duties with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Automotive Service Excellence Certification (ASE)
- [State] Driver's License
- First Aid Certification
- Forklift Certification
Army Achievement Medal 1987
I was awarded The Army Achievement Medal in 1987 for Meritorious Service during my service as a Sergeant with the HHC, 1st. Battalion, 13th Armor, 13th Tank division. We were to deter armed aggression in the Federal
republic of Germany.
Interests
Army Achievement Award
I received this award in 1990 for my service as a project noncommissioned officer in the 63E M1 Abrams tank team, Track Vehicle Branch, Unit Maintenance, where I excelled to level 2 in technical competence, exceptional professionalism and leadership in developing, reviewing and revising. accomplished level 2 for the Abrams tank mechanic.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Manager
MANCON
10.2022 - 03.2025
Sales Associate
NAPA Auto Parts - Genuine Parts
10.2022 - 10.2024
Territory Manager - Sales and Service
O'Reilly Auto Parts
06.2018 - 10.2022
Territory Manager - Sales and Service
NAPA Auto Parts - Genuine Parts
06.2015 - 06.2018
Territory Manager - Sales and Service
O'Reilly Auto Parts
05.2011 - 08.2015
Service and Parts Manager
Western Auto LLC
06.1990 - 09.2010
Associate of Applied Science - Automotive Engineering
Harford Community College
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