Karl Cooper, CPM
Summary
Accomplished Senior Property Manager adept in operations, finance management and tenant relations, significantly reduced vacancy rates by 20%. Expert in budgeting, financial analysis, and staff supervision, ensuring compliance with local laws. Spearheaded COVID-19 safety initiatives, demonstrating critical thinking and a commitment to customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Provident Management, LLC
01.2016 - Current
- Manage portfolio of residential, mixed-use, commercial, ,and retail properties for multiple client ownership.
- Oversee and manage all day-to-day operations throughout properties including office and maintenance teams.
- Collaborate with property ownership to determine and monitor site objectives and track progress of profitability goals.
- Maintain site-specific documentation including maintenance calendars, operation manuals, emergency action procedures and vendor logbooks.
- Lead teams of various projects involving maintenance, construction, capital improvement initiatives across multiple property sites.
- Oversee site-level functions and efforts for compliance-related projects including LIHTC syndications, RAD conversions, and MCI's.
- Spearheaded initiatives to acquire and distribute COVID-19 personal protective equipment to all tenants and employees to reduce and mitigate risk of virus contagion.
- Provide training support, and guidance to staff and junior property managers while creating a cohesive working environment.
- Responsible for portfolio rent collections and proper accounting of same in bank registers and property management portals
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Reduced vacancy rates by 20% implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Ensures up-to-date statuses of all licenses, certifications, and permits. Addresses all issues involving violation citations and work closely with legal personnel regarding court appearances, when required.
- Responsible for resolution of DOB, FDNY, DOH, HPD, DEP and LPC violations where applicable, along with addressing stop work orders to ensure compliance with city regulations.
Property Manager
Provident Management, LLC
01.2010 - 12.2015
- Managed portfolio of multiple properties (mixed-use, residential for dedicated client ownership spanning 1500+ units.
- Monitored property expenses against Pro Forma operating budgets and communicate improvement strategies with ownership and senior management.
- Oversee and manage timely processing of tenant-initiated or ownership requests for repairs, apartment rehab and turnover, and asset-management initiated projects via rent roll audits.
- Maintain compliance and satisfactory resolution of building codes, violation citations, NYC Local Laws and ordinances in accordance with NYC Administrative Codes.
- Responsible for accurate, up-to-date maintenance of rent rolls, tenant habitability issues and complaints, leasing, and assists SPM as directed.
- Managed and monitored all rental collections within assigned portfolio. Provided accurate reporting of arrears, vacancies, and tenant turnover trends.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Certified Property Manager -
Institute of Real Estate Management
Las Vegas, NV01.2020
New York Real Estate Broker License -
Empire Learning
New York, NY03.2020
Accredited Residential Manager -
Institute of Real Estate Management
Chicago, IL10.2018
New York Real Estate Salesperson - License
New York Real Estate Institute
New York, NY03.2014
Bachelor of Arts - Government And Public Administration
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Property Management Expertise
- Operations Management
- Budgeting and Financial Analysis
- Capital Projects Management
- Tenant relations
- Customer Service
- Risk Management
- Lease Management
- Fair Housing Regulations
- Local and State Laws
- Critical Thinking
- Database Management
Certification
- CPM - Certified Property Manager
- ARM - Accredited Real Estate Manager
- NYS Licensed Real Estate Broker
- NYS Licensed Notary Public
- ABCP - Associate Business Continuity Professional
- ACRP - Associate Cyber Resilience Professional
- National Association of Realtors
Timeline
Senior Property Manager
Provident Management, LLC
01.2016 - Current
Property Manager
Provident Management, LLC
01.2010 - 12.2015
Certified Property Manager -
Institute of Real Estate Management
New York Real Estate Broker License -
Empire Learning
Accredited Residential Manager -
Institute of Real Estate Management
New York Real Estate Salesperson - License
New York Real Estate Institute
Bachelor of Arts - Government And Public Administration
John Jay College of Criminal Justice of The City University of New York
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