Karl Cossaboon
Wawa
136 Nassau Lane, Coatesville,PA
1
Certification
6
years of professional experience
I am an adaptable professional with a versatile background in computer science, as well as having work experience in customer service. I have strong problem resolution and team collaboration skills, and am ready to support operational excellence and support clients.
Work History
Customer Service Associate
3 Years 4 Months- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash registers efficiently, ensuring accurate transactions and balanced cash drawers.
- Maintained cleanliness and organization of store environment, enhancing customer experience.
- Assisted in training new staff on operational procedures and customer interaction standards.
Crew Member
2 Years 7 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and maintained cleanliness to uphold food safety standards.
- Managed inventory levels, restocking supplies to ensure uninterrupted service during peak hours.
- Collaborated with team members to streamline processes, enhancing operational efficiency.
Education
Bachelor of Science - Computer Science
- 3.6 GPA
- Computer Security Certified
- A in Software Engineering
- Active West Chester Chess Club member
Associate of Science - Computer Science
- Graduated High Honors
- 3.75 GPA
Skills
Advanced Java Programmer
Familiar with Python
C
C++
Assembly
Cybersecurity certified
Familiar with Linux
Windows
and Mac operating systems
Problem resolution
Customer support
Customer service
Team collaboration
Software Engineering
Artificial Intelligence and Machine learning
Accomplishments
- Eagle Scout
- Graduated high honors at DCCC
- Graduated Magna Cum Laude at WCU
- 2000 Elo chess player
- A in Software Engineering, Calculus 2, Modern Malware Analysis
Certification
- Cybersecurity Certification from WCU
Other
Native English Speaker
U.S Citizen
Interests
Video Game Design
Chess
Gaming
Camping / Hiking
Timeline
Customer Service Associate
Wawa
02.2023 - CurrentRead More
Crew Member
Arby's
07.2020 - 02.2023Read More
West Chester University of Pennsylvania (WCU)
Bachelor of Science from Computer Science
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Delaware County Community College (DCCC)
Associate of Science from Computer Science
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