Summary
Overview
Work History
Education
Skills
Military
Timeline
Generic

Karl Deuschle

Elgin,OIlR

Summary

A seasoned professional with a robust background in operational efficiency oversight and client relationship management,I My leadership in strategic program development and team mentorship has led to marked improvements in productivity and client satisfaction, embodying a proactive and achievement-focused approach.

Knowledgeable Customer Service professional with solid background in managing operations and ensuring accuracy and efficiency. Successfully led teams to streamline processes and improve customer satisfaction. Focused individual with hands-on experience in Remittance Processing and talent for navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

56
56
years of professional experience

Work History

Team Associate

Menards
03.2018 - 02.2025
  • Part time employment after retirement from Xerox.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Member of Cabinets and Appliances Department designing kitchens, bathrooms and closets using 20-20 software. Responsible for sales of kitchen and laundry room appliances and selling appropriate Allstate protection plans.
  • Member of the Plumbing Department as Sales Associate.
  • Member of Receiving Team as a stocker. Responsible for receiving merchandise and placing in respective sales location on the sales floor. Overstocked excess product and downstocked same as required due to sales activity.
  • Assisted customers in selecting merchandise best suited to needs.

Commercial Billing Manager

Xerox
05.2007 - 10.2018
  • Managed monthly billing process to complete billings to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements'
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on
  • Worked directly with Project Green (transferring operations to Off-shore) to train and transition billing on a timely and controlled basis.

Production Manager

Banktec
04.2007 - 10.2007
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and initiating effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

Senior Production Manager - Remittance Processing

General Electric Company
10.1998 - 03.2007
  • Monitored and supported progress of production by forecasting daily input and matching plant capacity in a three shift 24/7 facility.
  • Mentored junior team members to improve their skills strengthening overall team performance.
  • Analyzed production data to identify inefficiencies, recommending changes that led to improved output.
  • Worked with quality manager monitor and report quality metrics.
  • Certified "Green Belt" completing a minimum of two Green Belt projects per year.

Senior Training Manager

MarketUSA
03.1997 - 03.1998
  • Coordinated logistics for various training events.
  • Lead a team of trainers, providing guidance and support to ensure consistent delivery of high-quality instruction.
  • Developed customer service evaluation program to monitor performance and provide feedback to telephone representatives against established metrics'
  • Implemented instructional design techniques for engaging and effective training content delivery.




Independent Consultant

Response USA
11.1993 - 04.1997
  • Handled confidential customer business and operational information.
  • Developed work-flow documents to ensure production compliance with client metrics.
  • Fostered strong relationships with clients through consistent communication and collaboration.


Trust Officer - Stock Transfer Billing

First National Bank of Chicago
06.1987 - 11.1993
  • Increased efficiency of trust administration processes by implementing new software tools that improved document management and communication.
  • Assisted in business development efforts by showcasing superior trust management capabilities during presentations.
  • Cross sold billing function for back office stock transfer operations for two outside banks.
  • Managed design of dynamic automated billing system to reduce cost and increase productivity.

Trust Officer - Client Stock Transfer

Continental Illinois National Bank of Chicago
10.1971 - 06.1987
  • Enhanced client trust by consistently delivering accurate and timely financial services.
  • Maintained detailed records of trust transactions, providing clear documentation for audits and legal proceedings when necessary.
  • Developed strong relationships with clients by providing personalized service and understanding their financial needs.
  • Increased efficiency of trust administration processes by implementing new software tools that improved document management and communication.
  • Supported continuous improvement initiatives within the organization, sharing best practices among fellow Trust Officers.

Dealer Relations Representative

General Motors -Chevrolet Regional Sales
06.1969 - 10.1969
  • Worked with Chevrolet Dealership management and owners to facilitate upcoming promotions
  • Assist Chevrolet dealerships with inventory management.
  • Provide Chevrolet and General Motors visitors and VIP's with personalized service and hospitality
  • Maintain regional office company car inventory and maintenance.

Education

MBA - Management

ROOSEVELT UNIVERSITY
Chicago, IL

Bachelor of Science - Marketing

Northern Illinois University
DeKalb, IL

Certificate of Technical Studies - Audit Certificate

Bank Administration Institute
Madison, WI

Skills

  • Client Relationship Management
  • Operational Efficiency Oversight
  • Team Leadership
  • Strategic Program Development
  • Relationship Management

Military

United States Army


Drafted in July. 1969 and served from October, 1969 to August, 1971.

Vietnam Veteran serving as Field Correspondent for the 34th Engineer Group from August, 1970 to August, 1971

Promoted in the field by Brigadier General C.B. Cooper to Specialist 5.

Awards:

Vietnam Service Medal

Vietnam Campaign Medal

National Serviced Defense Service medal

Good Conduct Medal

Army Commendation Medal

Bronze Star Medal













Timeline

Team Associate

Menards
03.2018 - 02.2025

Commercial Billing Manager

Xerox
05.2007 - 10.2018

Production Manager

Banktec
04.2007 - 10.2007

Senior Production Manager - Remittance Processing

General Electric Company
10.1998 - 03.2007

Senior Training Manager

MarketUSA
03.1997 - 03.1998

Independent Consultant

Response USA
11.1993 - 04.1997

Trust Officer - Stock Transfer Billing

First National Bank of Chicago
06.1987 - 11.1993

Trust Officer - Client Stock Transfer

Continental Illinois National Bank of Chicago
10.1971 - 06.1987

MBA - Management

ROOSEVELT UNIVERSITY

Bachelor of Science - Marketing

Northern Illinois University

Certificate of Technical Studies - Audit Certificate

Bank Administration Institute

Dealer Relations Representative

General Motors -Chevrolet Regional Sales
06.1969 - 10.1969

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Karl Deuschle