Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Karl Duncan

Karl Duncan

Fort Worth,TX

Summary

PROFESSIONAL STATEMENT

Accomplished Sales Executive with 10 years of experience in consistently promoting the company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge, and industry dynamics.

Excellent at coordinating with customers, retail partners, and distribution partners to accomplish sales goals while maintaining strong professional relationships.

A Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Seasoned at Relationship building and a closing machine.

A very Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Business Customer Sales

American Airlines
06.2022 - 03.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, and had a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Took on average, 25 inbound calls daily and made 60 outbound calls selling our small business program to give flight perks and discounts to small business owners.
  • Was laid off in March 2023

Reservations Sales Agent

American Airlines
07.2021 - 06.2022
  • Answered 75 to 100 incoming calls and developed rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Handled billing information as well.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided customers with information about availability and pricing.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Insurance Agent

Liberty Mutual
01.2020 - 08.2020
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Utilized CRM software to manage client relationships.
  • Educated clients on insurance policies and procedures.
  • Finalized sales and collected necessary deposits.
  • Generated leads through cold-calling, networking, using outreach methods.
  • Managed over 50 customer calls daily and made 50 outbound cold calls daily, increasing sales by 25%.
  • Identified and solicited sales prospects in agency databases.
  • Cross-sold insurance products to existing clients to reach sales targets

Senior Account Manager/Outside Sales Representative

Southwest Office Systems, Inc
05.2016 - 12.2019
  • Finalized sales deals and contracts.
  • Visited clients to sell copiers, printers,SAAS, wide format printers and interactive white boards.
  • Updated client accounts based on changing markets.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
  • Managed territory budget to support development of regional and territory leads.
  • Trained staff on how to close sales in field.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Business Banking Officer

Wells Fargo Bank
01.2013 - 04.2016
  • Supervised branch operations and made continuous improvements in each area.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Met with customers to assess needs and propose customized solutions.
  • Delivered exceptional experience and maintained productive relationships with area small businesses.
  • Provided leadership and direction to grow team portfolio and increase revenue by 50%.
  • Structured and finalized secured and unsecured loans.
  • Developed and implemented marketing and business plans.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Prepared contracts and related documentation according to strict standards.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Represented our bank at community events to establish strong ties and promote business.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability

Education

Bachelor of Arts - BA - Management, and Leadership

Capella University
Minneapolis, MN
10.2023

Highschool Diploma -

Mansfield High School
Mansfield, TX
06.1991

Skills

  • Quotes and Sales
  • Interpersonal Communication Skills
  • Client Satisfaction
  • Prospecting and Cold Calling
  • Product Demonstration
  • Developing Trust
  • Sales Strategies Implementation
  • Customer Consultations
  • Outbound Calls
  • Software Applications
  • Social Media Platforms
  • Business Development and Planning

Accomplishments

  • Awarded “Rookie of the Year” in 2017
  • Increased productivity 25% by implementing several process improvements.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Supervised team of 5 staff members.
  • Ranked as a top performer, averaging 30% above sales quota each month.
  • Implemented CRM and capture strategy in 4 months.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.


Timeline

Business Customer Sales

American Airlines
06.2022 - 03.2023

Reservations Sales Agent

American Airlines
07.2021 - 06.2022

Insurance Agent

Liberty Mutual
01.2020 - 08.2020

Senior Account Manager/Outside Sales Representative

Southwest Office Systems, Inc
05.2016 - 12.2019

Business Banking Officer

Wells Fargo Bank
01.2013 - 04.2016

Bachelor of Arts - BA - Management, and Leadership

Capella University

Highschool Diploma -

Mansfield High School

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