Karl Esslinger

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Streamlined internal processes for improved efficiency and productivity within the agency.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Boosted client retention rates by providing exceptional customer service and building rapport with callers.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
• Collaborated with team members to share best practices, resulting in improved overall department performance.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Balanced competing priorities under pressure without compromising the quality of service provided.
• Developed expert knowledge of company products and services to provide accurate information to customers.
• Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
• Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• Addressed customer account discrepancies and concerns.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Maintained accurate records of plant operations, including daily logs, maintenance reports, and regulatory documentation.
• Adhered to EPA and OSHA regulations.
• Enhanced water treatment efficiency by optimizing plant operations and conducting routine maintenance.
• Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
• Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
• Collected water samples to test alkalinity, hardness, and residual levels.
• Monitored water quality and adjusted chemical dosages to meet regulatory standards.
• Prepared reports and documentation related to plant operations.
• Optimized chemical usage by conducting regular analyses and adjusting treatment protocols as needed.
• Monitored water production and tested water samples to evaluate quality and safety.
• Trained new employees on plant operations, safety protocols, and industry best practices to enhance team performance.
• Interpreted data to identify trends and address problems.
• Conducted regular inspections to enforce compliance with safety and environmental regulations.
• Utilized SCADA systems to monitor and control plant operations.
• Adhered to environmental regulations by managing proper waste disposal methods and maintaining up-to-date permits.
• Trained new employees on safe and productive water-treatment plant operation.
• Improved overall water quality by monitoring key parameters, adjusting treatment processes, and managing chemical dosages.
• Maximized operational efficiency through effective scheduling of personnel shifts according to workload demands.
• Operated equipment such as front-end loaders, forklifts, and slakers regularly.
• Increased equipment lifespan through diligent preventative maintenance and timely repairs of machinery.
• Implemented emergency response procedures during critical events, ensuring the safety of personnel and minimizing environmental impact.
• Ensured compliance with safety regulations by conducting regular inspections and addressing potential hazards promptly.
• Developed and implemented risk management plans for water treatment plant.
• Developed and implemented water treatment plant SOPs to streamline training and operations.
• Used hand tools and power tools to maintain, repair and lubricate equipment.
• Monitored and adjusted controls to maintain optimal water quality.
• Optimized water levels in tanks and other systems for best flow and quality.
• Completed laboratory testing to measure pH levels and other water quality parameters.
• Oversaw reverse osmosis systems used to treat drinking water.
• Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
• Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
• Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.

• Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
• Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
• Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
• Administered first aid and conducted emergent response management.
• Minimized risk of accidents on scene by following established protocols regarding traffic control management.
• Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
• Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
• Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
• Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
• Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
• Increased public awareness about fire safety through participation in community events and media interviews.
• Assessed and repaired fire extinguishers and various fire equipment for stations.
• Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
• Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
• Trained new firefighters to comply with safety protocols and equipment usage.
• Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
• Collaborated with other emergency responders on scene to establish adequate fire suppression.
• Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
• Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
• Participated in community outreach programs to raise awareness of fire prevention and safety measures.
• Assisted with regular maintenance of firefighting equipment.
• Operated hoses, pumps, ladders and other firefighting equipment.
• Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
• Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
• Inspected apparatus, equipment, grounds, and stations for proper order and condition.
• Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
• Responded to emergency calls and provided medical assistance to injured individuals.
• Conducted fire drills and trained new recruits in use of firefighting equipment.
• Performed maintenance on water tanks, fire hoses and other firefighting equipment.
• Prepared incident reports detailing personnel, location and results of each call.
• Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
• Completed training to stay in peak physical fitness and handle challenging tasks.
• Diagnosed and located hazardous materials and other sources of fires.
• Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
• Carried out fire inspections to identify fire hazards and recommend corrective measures.
• Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
• Moved and loaded drums and containers weighing as much as Number pounds.
• Handled emergency spills and environmental cleanup requests with organized approach.
• Removed soil, debris and other materials from spill sites and placed in appropriate containers.
• Maintained inspection-ready manifest documentation for review by supervisor.
• Collected and disposed of hazardous waste produced in businesses across Location.
• Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
• Managed disposal of non-hazardous and special waste materials such as Type.

Attained Lean Six Sigma Green Belt certification.

• Coordinated large-scale simulations to test the effectiveness of existing emergency response procedures thoroughly.
• Assisted in the development of policies and guidelines for improved risk management across the organization.
• Conducted risk assessments and recommended appropriate mitigation measures for potential threats.
• Evaluated third-party vendors'' services to ensure alignment with the organization''s disaster recovery requirements.
• Maintained up-to-date knowledge of industry trends and developments to ensure preparedness for emerging risks.
• Analyzed post-disaster data to identify areas of improvement in existing recovery plans and strategies.
• Demonstrated leadership skills while managing multiple priorities during high-stress situations, contributing significantly to successful recoveries.
• Improved business continuity through regular testing and updating of disaster recovery plans.
• Streamlined communication channels during emergency situations, ensuring a swift response from all team members.
• Established strong relationships with external agencies for effective coordination during crisis events.