Microsoft Office/365
Karl Halstead
Woodstock,GA
Summary
Servant leader with multiple years of comprehensive experience in developing and overseeing daily operations and management of internal and external customers. Hardworking and versatile professional well-versed in executing business strategies, sales initiatives, and preparing and implementing business plans and overseeing financial performance. Thorough knowledge of executive level planning, process and performance measures.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Alternative Energy
PowerSecure, Inc.
Ball Ground, GA
07.2023 - 06.2024
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Coordinated resources across departments to maximize productivity levels.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Director of Account Management
PowerSecure, Inc.
Ball Ground, GA
08.2015 - 07.2023
- Designed, built, and managed the Account Management Department.
- Collaborated with internal teams such as Project Management, Operations, Legal, HR, and Finance to ensure successful execution of projects and initiatives related to Account Management.
- Resolved escalated customer complaints in a timely manner while maintaining strong relationships with key stakeholders.
- Responsible for creating and overseeing the Contracts Team for document management, customer compliance metrics, and internal database integrity.
- Became responsible for the Inside Sales Team and negotiated new service level agreements and renewals with customers to ensure optimal delivery of services and products.
- Accountable for 'cradle-to-grave' management of key customers, objectives, and KPIs. With the oversight of Inside Sales, Contract, and Account Management Teams, my Department holistically managed all aspects of customer governance.
- Responsible for implementation of new ERP software enhancements.
- Supervised the integration of customers, departments, and personnel when PowerSecure was acquired by Southern Company in 2017.
Account Manager
Otis Elevator Company
Philadelphia, PA
06.1998 - 10.2013
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed successful customer relationships to boost sales opportunities.
Skills
- Verbal and written communication
- Business Development
- Hiring and Retention
- Organizational Development
- Contract and Vendor Management
- Team Management
- Strategic Planning
- Creativity and Innovation
Accomplishments
- Oversaw successful implementation of organizational ERP system.
- Responsible for the integration of PowerSecure into the Southern Company family, once aquired.
Certification
- OSHA 10 Certified.
- Completed multiple Dale Carnegie training courses.
Education
Bachelor of Arts - Marketing
Pennsylvania State University
University Park, PA05-1998
Affiliations
- Family-oriented with passionate interest in maintaining healthy lifestyle through sport, training and outdoor adventure.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingSoftware
Salesforce
ServiceChannel
Global Risk Management Solution (GRMMS)
Timeline
Director of Alternative Energy
PowerSecure, Inc.
07.2023 - 06.2024
Director of Account Management
PowerSecure, Inc.
08.2015 - 07.2023
Account Manager
Otis Elevator Company
06.1998 - 10.2013
Bachelor of Arts - Marketing
Pennsylvania State University
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