Karl Hauser

Drive all Class A trucks.

Deliver all equipment, materials.

• Checked loads to ensure that cargo was secure and distributed evenly.

• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Informed senior leadership of product development issues discovered via technical support calls with customers.
• Set up new desktop systems and configured laptops for incoming employees, loaded required software, and granted server permissions.
• Updated software versions with patches and new installations to close security loopholes and protect users.