Karl Hays
La Palma,CA
Summary
Personable and hardworking writer, designer, and producer, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances clientele experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to create the most desired outcome for media related products.
Overview
3
3
years of professional experience
Work History
Member Service Representative
LBS Financial Credit Union
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Maintained and managed customer files and databases.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Secretary
Agency Escrow
04.2022 - 12.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Cashier
Disneyland Resort
10.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Journalism
California State University Dominguez Hills
Carson, CA12.2024
Associate of Arts - Journalism
Cypress College
Cypress College05.2022
Skills
- Able to manage and multitask in demanding environments
- Conscientious and diligent eye for detail
- Strives for punctuality and promptness
- Works well with diverse clientele and colleagues
- Constantly striving to learn more and educate myself
- Able to prioritize responsibilities and focus on tasks at hand with high efficiency
Interests
- Passionate about current world events
- Enjoys entertainment and pop culture related topics
- Dedicated to media professionalism
Computer Literacy
- Adobe Indesign, Photoshop, Premier, and Acrobat
- Microsoft Word, Excel, and Powerpoint
- Familiar with many video editing software like Final Cut and iMovie
Timeline
Member Service Representative
LBS Financial Credit Union
12.2023 - Current
Secretary
Agency Escrow
04.2022 - 12.2023
Cashier
Disneyland Resort
10.2021 - 04.2022
Bachelor of Arts - Journalism
California State University Dominguez Hills
Associate of Arts - Journalism
Cypress College
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