Karl Hodges
Olive Branch,MS
Summary
Professional with strong background in infrastructure management, skilled in network administration, systems integration, and IT project coordination. Known for fostering collaboration and driving results, adaptable to evolving needs and dependable in high-pressure environments. Adept in leveraging technical expertise and strategic planning to optimize IT infrastructure and enhance operational efficiency. Skilled communicator and team leader, focused on achieving organizational goals.
Overview
13
13
years of professional experience
Work History
IT EUC Infrastructure Manager
GXO-Nike Golf
06.2020 - Current
- Designing, developing, and implementing IT policies, best practices, and procedures conduct system audits regularly
- Creating operation system reports to ensure projects finish on time and within budget
- Managed a large team of 25 employees wide range from techs, developers, engineers, and analysts.
- Managing 3 million dollar annual IT budgets, guaranteeing cost-effectiveness
- Singling out problems areas and applying strategic solutions on time
- Traveled throughout the United States to start up new accounts
- Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Provided timely support resolutions to end-users while maintaining a high level of customer satisfaction.
- Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
- Collaborated with cross-functional teams on large-scale projects to ensure seamless integration of new technologies into existing infrastructure environments.
- Managed complex IT projects for the successful deployment of new systems and software applications.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
IT EUC Infrastructure Supervisor
GXO-Nike Golf
04.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
IT Technician Specialist/Mobility (Contract)
ServiceMaster
02.2015 - 04.2015
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Installed and configured operating systems and applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
IT Consultant/Network Administrator (Remote)
Texas Empowerment Charter Schools
01.2012 - 01.2015
- Performed routine maintenance and troubleshooting on PC and servers, installed software and hardware for operating systems Windows 2008-Windows 7, and worked with Mac OSX
- Conducted training classes for the staff on how to log in and access information, and basic computer skills
- Built and secured the company's network
- 60+ End Users
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- IT Consulting
- Led project teams in the successful completion of complex IT projects, ensuring timely delivery within budget constraints.
- Built Network
- Manage about 250 pieces of hardware
- Remote troubleshooting
Education
Information Security Systems - Major: 1 more year of classes before graduating
ITT Technical Institute
Memphis, TN01.2008
Bachelor of Computer Science - Major
University of Mississippi
Oxford, MS01-2007
Skills
- Windows desktop support
- Proficient in Windows 10
- Mac OS proficiency
- Cradle point optimization
- Configuration of Ubiquiti access points
- Expertise in Ubiquiti switches
- Proficient in Office 365
- Hardware and software maintenance
- IT asset management
- Task prioritization
- IT budgeting
- Incident management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
French
Elementary
Timeline
IT EUC Infrastructure Manager
GXO-Nike Golf
06.2020 - Current
IT EUC Infrastructure Supervisor
GXO-Nike Golf
04.2015 - Current
IT Technician Specialist/Mobility (Contract)
ServiceMaster
02.2015 - 04.2015
IT Consultant/Network Administrator (Remote)
Texas Empowerment Charter Schools
01.2012 - 01.2015
Information Security Systems - Major: 1 more year of classes before graduating
ITT Technical Institute
Bachelor of Computer Science - Major
University of Mississippi
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