Karl Ice
Benton,AR
Summary
Insurance professional with extensive experience in claims processing and property damage evaluation in Insurance Services. Demonstrated success in negotiating settlements and delivering exceptional customer service. Proficient in Xactimate and effective communication, ensuring accurate claim resolutions and strong client relationships. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Adjuster/Daily Worker
Pilot Catastrophe Services
Benton, Arkansas
11.2024 - Current
- Evaluated property damage to determine insurance claim validity.
- Collaborated with clients to assess and document losses.
- Inspected residential and commercial properties post-catastrophe.
- Communicated findings clearly in detailed reports for stakeholders.
- Coordinated with contractors for repair estimates and timelines.
- Analyzed policy coverage to ensure accurate claim processing.
- Provided expert guidance on claims procedures to clients and colleagues.
- Maintained up-to-date knowledge of industry regulations and trends.
- Documented and communicated claim activity to clients.
- Attended continuing education courses pertaining to insurance laws and regulations.
- Conducted on-site investigations of insured losses and determined liability.
- Utilized computer software programs such as Xactimate and Claims Manager Pro for estimating repairs and replacement costs.
- Developed relationships with vendors that provided services related to adjusting claims.
- Investigated, evaluated and adjusted insurance claims in accordance with established procedures.
Auto Desk Adjuster
Pilot Catastrophe/ Statefarm
Mobile, Alabama
07.2024 - 11.2024
- Managed claims processing for property damage and personal injury cases.
- Evaluated loss assessments and determined coverage eligibility for clients.
- Collaborated with insurance adjusters to gather necessary documentation and evidence.
- Communicated effectively with policyholders to explain claim processes and updates.
- Reviewed repair estimates and negotiated settlements with contractors and vendors.
- Maintained accurate records of claims activities in the company's management system.
Auto Field Adjuster
Pilot Catastrophe Services/Allstate
Ft.Worth, TX
06.2024 - 08.2024
- Collaborated with contractors for repair estimates and recommendations.
- Communicated with clients to gather necessary information.
- Maintained detailed records of inspections and claims processes.
- Utilized industry software for report generation and documentation.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Provided exceptional customer service during claim resolution.
- Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
- Reviewed files, records, and other obtained documents to respond to customer requests.
- Traveled throughout assigned territory conducting onsite visits at garages, dealerships, salvage yards.
- Identified fraudulent activity associated with auto insurance claims when necessary.
File Reviewer
Alacrity Solutions/USAA
Richardson, TX
02.2021 - 04.2023
- Evaluated documents for clarity and compliance with established guidelines.
- Collaborated with teams to streamline review processes and enhance efficiency.
- Provided constructive feedback to authors for improving submission quality.
- Ensured adherence to deadlines while managing multiple review projects simultaneously.
- Conducted thorough analyses of materials to identify inconsistencies or errors.
- Maintained detailed records of review activities and documentation standards.
File reviewer
IAS Claim Services
Irving, TX
03.2021 - 04.2022
- Reviewed insurance claims for accuracy and compliance with company policies.
- Analyzed documentation to identify discrepancies and potential fraud indicators.
- Collaborated with adjusters to clarify claim details and resolve issues.
- Provided feedback on claims processing procedures to improve efficiency.
- Maintained up-to-date knowledge of industry regulations and standards for claims handling.
- Documented findings in reports for management review and decision-making processes.
- Provided detailed reports summarizing findings from reviews and analysis.
Desk Adjuster
CIS Group of Companies
Southlake, TX
04.2019 - 09.2019
- Take inbound calls ; Determine coverage; write estimates and send coverage determination letters.
- Collaborated with clients to gather information and clarify claim details.
- Coordinated with field adjusters to inspect damages and assess losses.
- Documented findings in comprehensive reports for review and processing.
- Implemented process improvements to streamline claim handling operations.
Independent Adjuster/ladder assist
Pilot Catastrophe Services
Richardson, TX
03.2016 - 03.2017
- Meet adjuster at loss location.
- Walk perimeter for collateral damage.
- Download eagleview.
- Rope and harness if necessary.
- Evaluated property damage for insurance claims across various disaster scenarios.
- Communicated findings with clients and insurance representatives effectively.
Lead Supervisor
L.A Fitness
Little Rock
10.2013 - 03.2016
- Customer Service, Work with Vendors to maintain the work repairs required to pass inspections.
- Sale memberships, data entry, order supplies
Grinding Room Operator
Plastipak Packaging, Inc.
Garland, TX
02.2010 - 09.2013
- Communicate with railroad for delivery of boxcars, daily silo inspections, operate forklift, supervise temporary help, quality control.
Education
Associate -
Phillips Community College
Stuttgart, AR01.2002
Skills
- CUSTOMER SERVICE
- CLAIMS
- MS OFFICE
- Excel
- Microsoft Office
- Inventory
- Team Building
- Sales
- Time Management
- Management
- Filing
- Xactimate
- Construction Experience
- Machine Operator
- Shipping & Receiving
- Forklift
- Quality control
- Claims processing
- Property damage evaluation
- Report writing
- Insurance policy analysis
- Software utilization
- Customer relationship management
- Loss assessment
- Negotiation skills
- Detail orientation
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Insurance regulations
- Claims investigation
- Estimating software
- Property inspection
- Damage assessment
- Claims resolution
- Multi-Tasking Capability
- Settlement determination
- Communication skills
- Denied claims identification
Certification
- SAAS Certificate, 03/01/17, 03/01/19
- TWIA Field certification, 08/01/17, 08/01/19
- Driver's License
Additional Information
Highly motivated Oklahoma Claims Adjuster License. Organized Insurance policy coverage knowledge. Customer service-oriented Personal, casualty and property loss. MS Office. Advanced oral and written communication skills. Texas Claims Adjuster License.
Personal Information
Title: Contractor
Timeline
Field Adjuster/Daily Worker
Pilot Catastrophe Services
11.2024 - Current
Auto Desk Adjuster
Pilot Catastrophe/ Statefarm
07.2024 - 11.2024
Auto Field Adjuster
Pilot Catastrophe Services/Allstate
06.2024 - 08.2024
File reviewer
IAS Claim Services
03.2021 - 04.2022
File Reviewer
Alacrity Solutions/USAA
02.2021 - 04.2023
Desk Adjuster
CIS Group of Companies
04.2019 - 09.2019
Independent Adjuster/ladder assist
Pilot Catastrophe Services
03.2016 - 03.2017
Lead Supervisor
L.A Fitness
10.2013 - 03.2016
Grinding Room Operator
Plastipak Packaging, Inc.
02.2010 - 09.2013
Associate -
Phillips Community College