Karl Jentzsch
Senior Implementation Manager
Denver,CO
Summary
Well rounded and easily adaptable IT professional with over 13 years experience in IT specific roles leading to senior positions. Highly focused on delivering strong results to the benefit of stakeholders and an eye towards how something can be done "Better".
Currently acting as a Senior Implementation Manager with 5 years of hands-on experience in successful project implementation, multi-vendor collaboration, product support, program consultation, on site training, and process analysis/consultation for PCI compliant systems.
Consistently recognized for strong customer service and ability to effectively communicate between multiple stakeholders internally and externally and at every level of seniority in order to drive successful business outcomes.
Overview
4
4
Certificates
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Senior Implementation Manager
Entrust
Denver, Colorado
05.2016 - Current
- Perform installation, testing, training, and product launch of PCI compliant instant financial issuance systems, hosted in customers environments and/or as part of a PCI-CP cloud-based MSP.
- Coordinate and implement the necessary deliverables to initiate and support production programs with multiple interfaces, allowing clients to instantly produce transaction-capable EMV cards on site.
- Perform on site and remote education and consultation with clients program coordinator(s) to drive program level processes and decisions that support and maximize the business objectives as related to the product.
- Perform on site and remote training of client end users and administrators with regards to proper utilization of the product software/hardware, in keeping with the program level objectives developed in consultation with the business leaders.
- Collaborate with customers and vendors across multiple disciplines to resolve program, project, system, and business issues ranging across factors such as expectation management, deliverables tracking, networking & routing, system administration challenges, product testing, bug tracking and resolution, resource and vendor alignment, training, and product go live.
- Proactively communicate internally between various business segments such as support, software development, cloud infrastructure, integration, project management, sales, and senior leadership to identify and resolve impediments in order to achieve a successful outcome.
- Credited with ideation and championing of multiple frameworks and processes adopted for new and existing program level business functions during green fielding initiatives, with positive results yielding more project completions and transparency within the business segment.
- Consistently recognized for strong customer service and overall job performance via discretionary recognition awards.
- Conduct mentoring and training for new hires.
- Develop support documentation for both internal as well as client facing purposes that empowered and enabled the user community to extend skills and find resolutions to questions without intervention.
Senior Analyst (CFPS)
David Consulting Group
Pueblo, CO
06.2011 - 05.2016
- Achieved required certification in record time, quickly learning and then demonstrating the necessary understanding and ability to apply that knowledge in accordance with the associated software development sizing framework.
- Review software development design documentation such as HLDs and AIDs to provide functional sizing of software development projects to drive effort and cost estimations.
- Presented client business leaders with cost and effort metrics to help prioritize functionality and determine value of efforts in order to drive software development project planning and execution.
- Collaborated closely with upper management both internally and externally to drive strategies for improved ROI through development and implementation of new business flow processes.
- Developed organizational playbooks for customers and vendors.
- Performed business development duties, including traveling to trade shows to represent the organization as an event sponsor and development of new business prospects.
- Acted as scrum master for some internal research & development projects, gaining hands on knowledge of Agile methodologies.
IT Technician II
ICCS Pueblo
Pueblo, Colorado
06.2010 - 06.2011
- Diagnosed problems with Windows servers & client machines running a custom administrative application and monitoring system by applying technical knowledge and troubleshooting skills.
- Installed new systems and parts with efficient approach.
- Developed corrective action plans and prevention strategies to improve system reliability.
- Repaired components, systems and machines to control costs.
- Executed diagnostics, troubleshooting and evaluations on network components.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Completed all job reports and logs immediately following service calls.
Computer Lab Technician / Tutor
Colorado State University-Pueblo
Pueblo, CO
07.2008 - 04.2011
- Configured, maintained and installed workstation, file servers and devices in adherence to established rules and regulations.
- Performed routine maintenance, software updates, and replaced computers as necessary, according to outlined budget.
- Preparation, administration, and grading of software/hardware based assignments and exams.
- Tutor fellow students in all varieties and levels of IT-related courses including programming, networking, pc architecture, database, risk management, and security coursework.
Lead Test Administrator
NCS Pearson Inc.
Pueblo, CO
05.2003 - 05.2008
- Conduct scheduling, interviewing, training, and performance evaluations of staff members.
- Ensure maintenance of staff compliance with frequently evolving test center policies, practices and procedures - including the unique rule sets and policies for each of 100+ licensure boards.
- Proctor professional certification exams for up to 20 candidates at a time while ensuring a secure testing environment.
- Secure testing materials and maintain confidentiality of all exam and client details.
- Troubleshot issues with computer-based examinations, including end user training, hardware, and software concerns.
Education
Bachelor of Science - Computer Information Systems
Colorado State University - Pueblo
Pueblo, CO 09.2007 - 05.2011
Skills
Customer Service expert
Verbal and written communication
Ability to adapt to change
Analysis and critical thinking
Able to manage and prioritize multiple competing objectives
Strong familiarity with enterprise Microsoft / SQL environments
Collaboration
Project Management
Training both externally and internally
Program Analysis and Consultation
Payment Card Industry experience
Cloud product implementation and support
Certification
CompTIA A+
Timeline
Senior Implementation Manager
Entrust
05.2016 - Current
Certified Function Point Specialist (Expired)
10-2011
Senior Analyst (CFPS)
David Consulting Group
06.2011 - 05.2016
IT Technician II
ICCS Pueblo
06.2010 - 06.2011
Computer Lab Technician / Tutor
Colorado State University-Pueblo
07.2008 - 04.2011
Bachelor of Science - Computer Information Systems
Colorado State University - Pueblo
09.2007 - 05.2011
Lead Test Administrator
NCS Pearson Inc.
05.2003 - 05.2008