Karl Jernigan
BrightKey
Bowie,MD
1
Certification
11
years of professional experience
Professional in IT operations with strong background in managing and optimizing systems and networks. Known for collaborative approach and adaptability in dynamic environments, ensuring reliable performance and continuous improvement. Skilled in troubleshooting, system administration, and process automation. Results-focused, leveraging technical expertise and effective communication to drive success.
Work History
Digital Mail & IT Services Manager
1 Year 8 Months- Train employees in NPAR, Testing, and O&E procedures, incorporating digital training modules and updating electronic process documentation.
- Schedule and perform routine equipment maintenance, leveraging computerized maintenance management systems.
- Develop training programs for staff to improve service quality and efficiency.
- Analyze service metrics to identify areas for operational improvement.
- Implement process improvements that streamlined service delivery workflows.
- Manage team performance through regular evaluations and feedback sessions.
- Collaborate with cross-functional teams to align service goals with organizational objectives.
- Implement system changes to accommodate organizational needs, utilizing database and workflow management software.
- Conduct mail/package screening and X-ray inspections, ensuring accuracy in digital logging of screened
- Sort and stage accountable mail for delivery drivers, utilizing automated tracking systems to enhance delivery efficiency using automated tracking systems.
- Utilize WTS for accountable mail systems and report data anomalies to IT support. Process mail/packages from various couriers including USPS, FedEx, UPS, Amazon, DHL, and international carriers, updating status in the digital mail management platform.
- Redirect mail to appropriate DOJ system components using internal mail routing technologies.
- Play an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Driver/Mail Processing Clerk
1 Year 1 Month- Delivered mail to multiple DOJ Government buildings throughout Washington DC.
- Managed loading/unloading of vehicles to the DOJ Government buildings throughout Washington DC.
- Maintained daily automobile logs for mileage and mail tracking, optimizing route efficiency with electronic logging devices.
- Sorted and processed incoming mail, delivered customer service, and metered outgoing mail using digital postage software for accurate billing.
- Used automated systems for tracking accountable mail and proper mail distribution; assisted with troubleshooting handheld scanners.
- Mentored junior associates, fostering skill development and ensuring adherence to best practices.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
IT Logistics and Parts Management Advisor
9 Years 1 Month- Delivered exceptional customer service and in-depth product knowledge for Ford vehicles and parts across two dealerships, managing customer data in CRM software.
- Monitored and replenished inventory for service parts using automated inventory platforms and dealership databases.
- Coordinated logistical support for service technicians and optimized workflow through integrated service management software.
- Developed and executed training programs for new advisors, improving onboarding efficiency.
- Collaborated with cross-functional teams to streamline operational processes and reduce costs.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Education
Associate's degree - Homeland Security Specialist
Skills
Managing unit operations
IT operations management
Network troubleshooting
IT asset management
IT compliance
Hardware troubleshooting
Data center management
Application support
Incident management
Problem-solving
Teamwork and collaboration
Shipping and receiving processes
Workflow management
Certification
- Licensed Parts Counterperson Master - Ford
- Active Top Secret Security Clearance - November 2024
- CompTIA Security+ | Certified March 2025
- Infrastructure Termination and Testing Training - ITF - June 2018
Timeline
Digital Mail & IT Services Manager
BrightKey
12.2024 - CurrentRead More
Driver/Mail Processing Clerk
BrightKey
11.2023 - 12.2024Read More
IT Logistics and Parts Management Advisor
Ford
10.2015 - 11.2024Read More
Everest College
Associate's degree from Homeland Security Specialist
Read More