Summary
Overview
Work History
Education
Skills
Timeline
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Karl Knox

Norcross,GA

Summary

Versatile Technical Support Specialist and Logistics Supervisor with a proven track record at A&D Engineering. Excelled in customer service and inventory control, enhancing customer satisfaction and optimizing warehouse space by over 30%. Skilled in the Odoo computer system and leadership, demonstrating significant improvements in team efficiency and order fulfillment.

Overview

16
16
years of professional experience

Work History

Technical Support Specialist Engineer

A&D Engineering
05.2019 - 08.2024

Assist customers on how to use and troubleshoot precision scales and balances, via phone and email.


Trouble shoot and repair scales sent in by customers

Logistics Supervisor

A&D Engineering
05.2008 - 05.2019
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
  • Trained, scheduled and evaluated 7 employees.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Education

Port Gibson High School
Port Gibson High School
06.1984

Skills

    Customer service

    Inventory control

    Shipping and receiving

    Supervisor/Management

    Odoo computer system

    Certified forklift operator

Timeline

Technical Support Specialist Engineer

A&D Engineering
05.2019 - 08.2024

Logistics Supervisor

A&D Engineering
05.2008 - 05.2019

Port Gibson High School

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Karl Knox