Karl Kohl
Customer Service Representative
San Pedro,CA
Summary
Dynamic Bus Operator with a proven track record at ABM Aviation, excelling in on-time performance and passenger safety. Skilled in route navigation and effective communication, I consistently enhance customer satisfaction while adhering to DOT regulations. My commitment to safety and teamwork ensures efficient operations and a positive transit experience for all passengers.
Overview
2025
2025
years of professional experience
3
3
Certifications
1
1
Language
Work History
Bus Operator
ABM Aviation
- Accepted and processed fares.
- Transported customers to and from Location.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
Bus Operator
Keolis Transit
06.2023 - 04.2024
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Worked different route every day based on changing passenger locations and destinations.
Professional Coach Operator
Tour Coach Charger
02.2023 - 05.2023
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
- Attended professional development workshops to constantly improve skills as a coach operator.
- Addressed maintenance issues promptly by coordinating with vehicle technicians for timely repairs.
- Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
- Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
- Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
- Utilized advanced navigation systems effectively for optimal route planning in various traffic conditions.
- Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
Bus Operator
LA Metro
08.2022 - 01.2023
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Medical Assistant
Medix Staffing
10.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Store Associate
Ross Stores
10.2018 - 11.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Casino Banker
Hustler Casino
06.2021 - 10.2021
- Expedited transactions while mitigating risk by properly verifying guest identification and conducting thorough background checks when necessary.
- Assisted in increasing casino revenue through effective management of chip inventory, cash transactions, and credit lines.
- Operated office equipment such as adding machines, personal computers, fax machines and photo copiers.
- Managed high-pressure situations effectively by remaining calm, diplomatic, and focused on resolving issues as quickly as possible.
Medical Assistant
HealthCare Partners Medical Group
05.2021 - 07.2021
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Customer Service Representative
Glidewell Laboratories
03.2007 - 12.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED - Medical Assistant
UEI College
Gardena, CA11.2017
High School Diploma - General Studies
Diamond Bar High School
Diamond Bar, CA06.1989
Skills
Effective communication skills
Guest relations
Troubleshooting skills
Customer relations skills
Safety-focused
Problem-solving
Teamwork and collaboration
Dependable and trustworthy
Certification
CDL B license
Timeline
Bus Operator
Keolis Transit
06.2023 - 04.2024
Professional Coach Operator
Tour Coach Charger
02.2023 - 05.2023
Bus Operator
LA Metro
08.2022 - 01.2023
CDL B license
08-2022
Passenger Endorsement
08-2022
Air breaks endorsement
08-2022
Medical Assistant
Medix Staffing
10.2021 - 04.2022
Casino Banker
Hustler Casino
06.2021 - 10.2021
Medical Assistant
HealthCare Partners Medical Group
05.2021 - 07.2021
Store Associate
Ross Stores
10.2018 - 11.2021
Customer Service Representative
Glidewell Laboratories
03.2007 - 12.2013
Bus Operator
ABM Aviation
GED - Medical Assistant
UEI College
High School Diploma - General Studies
Diamond Bar High School