Karl Lyons
Middle River,MD
Summary
Proven Office Administrator with a track record of enhancing operational efficiency. Skilled in logistics management and customer service, I improved fleet dispatching and routing, leading to a significant boost in productivity. Expert in database entry and adept at resolving escalated customer issues, demonstrating strong multitasking and communication abilities.
Overview
6
6
years of professional experience
Work History
Office Administrator
Raven Termite and Pest Control
09.2022 - Current
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Freight Handler
Merit Logistics
03.2019 - 08.2022
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
Education
Associate of Arts - Business Management
Marist College
Poughkeepsie, NYSkills
- Office management
- Database entry
- Computer skills
- Dispatch procedures
- Dispatch recordkeeping
- Dispatch planning
- Vehicle maintenance
- GPS navigation
- Route optimization
- Logistics management
- Route planning expertise
- Customer service
Timeline
Office Administrator
Raven Termite and Pest Control
09.2022 - Current
Freight Handler
Merit Logistics
03.2019 - 08.2022
Associate of Arts - Business Management
Marist College
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