KARL MCMICHEL JR
INDIANAPOLIS
Summary
Experienced professional with over a decade of strategic planning and revenue growth. Specialize in client relationship management and customer retention. Proficient in coordinating cross-functional teams to deliver tailored solutions, consistently surpassing sales targets and cultivating long-term partnerships. Committed to leveraging strategic account management skills to drive business success and improve client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager III
Dell Financial Services L.L.C
08.2019 - 02.2025
- Successfully promoted to Account Manager - Level 3 in Dell Financial Services oversee Mid-Market Accounts in the
Midwest territory including key verticals such as Insurance, Engineering, Private Equity, Automotive, Manufacturing & Language Services. Also acted as overlay guiding 11 Inside Account Managers - Exceed Quota cycle by 105% first quarter in roll
- Stack Rankings for FY22; #1 out of 9 in Team Brown Stack Rankings for FY22 Rep of the Qtr Q4FY22 – Total 141% Total Attainment
- Revenue growth from FY21 to FY22 – grew faster than Dell 37% YoY
- Consistently participated in ERG Culture Groups as a champion to help develop better team morale and work life balance (Culture Team Co-Lead FY22 to FY24 )
- FY23 Grew PCaaS pen rate 10% YoY
- Streamline processes, reducing approval time and enhancing customer satisfaction
- Dell Sales academy DFS trainer
- Build strong relationships with C-Level executives as well as IT Directors and administrators
- Led strategic account management Lead complains, driving revenue growth and fostering long-term client relationships
- Partnered with cross-functional teams to develop tailored solutions, enhancing customer satisfaction and retention rates significantly
Inside Account Manager II
Dell Technologies
07.2015 - 08.2020
- Successfully promoted to Account Manger II(in role) exceeded quota rolling attainment at 105% for Acquisition and Mid-market accounts set in the Florida territory including
customers from Engineering, Manufacturing and Insurance verticals.
● Collaborated in several mentoring project to help new hired with attainment goals and role understanding.
● Served as multiple team champion roles FY19 CSG champion help team grow pen rate goals. FY17 GCC champion help bridge gap between Channel team and Direct sales team.
● Led strategic account management initiatives, driving revenue growth and fostering long-term client relationships. Exceeded sales and lead targets consistently.
●Boosted sales revenue by implementing effective account management strategies and identifying cross-selling opportunities.
Community Manager
Sentry Management
05.2014 - 07.2015
- Company Overview: Brentwood
- Communicated to the Board of Directors, vendors and homeowners regarding the essentials of their duties and community items
- Provide guidance to Board members regarding community policies all under the realm of state statutes and established Rules and Regulations
- Attended Board scheduled Board Meetings
- Provided fiscal management through budget preparation and accounts receivable processes
- Brentwood
Education
Bachelor of Science - Sociology
Tennessee State University
12.2012
Skills
- Strategic Planning
- Revenue Growth
- Team Coordination
- Customer Retention
- Client Relationship
- Account Management
- Sales
Accomplishments
- Manager on Duty MVP Q3FY19
- Team Player Q4FY19
- On the Spot Award- Winning Together 2HFY18
- Rep of the Qtr Q4FY22
Certification
Go-To-Market and Sales Tools: Salesforce, LinkedIn Sales Navigator, D&B Hoovers, Microsoft Excel, OneNote.
Collaboration Tools: Microsoft Teams, CoPilot for Sales, Microsoft PowerPoint, SharePoint, Skype for Business, Google Drive.
Timeline
Account Manager III
Dell Financial Services L.L.C
08.2019 - 02.2025
Inside Account Manager II
Dell Technologies
07.2015 - 08.2020
Community Manager
Sentry Management
05.2014 - 07.2015
Go-To-Market and Sales Tools: Salesforce, LinkedIn Sales Navigator, D&B Hoovers, Microsoft Excel, OneNote.
Collaboration Tools: Microsoft Teams, CoPilot for Sales, Microsoft PowerPoint, SharePoint, Skype for Business, Google Drive.
Bachelor of Science - Sociology
Tennessee State University
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