Patricia Newhouse Merritt
Grand Rapids,MI
Summary
Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer 40 years of related experience and pursue dynamic, growth-oriented position.
Overview
2
2
years of professional experience
Work History
Client Success Manager
NourishYourLifestyle.com
El Paso, TX
10.2022 - 05.2024
- Assessed monthly reports to review client activity and identify opportunities.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Conducted research to determine top prospective clients and continually cultivated sales pipeline.
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Researched competitive offerings in order to stay ahead of industry trends and maintain market share.
- Served as an advocate for customers by providing feedback on product features or enhancements.
- Advised management on changes needed in order to improve overall client satisfaction levels.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Maintained comprehensive documentation of all customer interactions and transactions.
- Developed process improvements that enhanced the customer experience across all touchpoints.
- Coached team members on how best to interact with clients in order to exceed expectations.
Education
High School Diploma -
Union High School
Grand Rapids, MI05-1973
Skills
- Revenue Generation
- ROI understanding
- Best Practices
- Schedule servicing
Timeline
Client Success Manager
NourishYourLifestyle.com
10.2022 - 05.2024
High School Diploma -
Union High School