Karl Mitchell
Hudson,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Frontline Insurance Professional III
USAA Insurance
Tampa, FL
02.2023 - 07.2023
- Generated quotes and proposals for clients to match individual needs in a high volume call center.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Calculated premiums and established payment methods for sales for between approximately 50 to 60 of our insurance members per day.
- Registered customer information on database to enable tracking history and maintain accurate records.
Customer Service Representative
Capital One Financial Corporation
Tampa, FL
07.2011 - 09.2022
- Delivered exceptional customer service by leveraging extensive knowledge of products and services that created welcoming experiences.
- Responded to customer requests, offering support, and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer with performance metrics in the upper 10% of the company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Attention to detail
- Interpersonal Communication
- Decision Making
- Active Listening
- Call Controlling
- Professional Ethics
- Complaint Resolution
- Call Center Operations
- Administrative Support
Timeline
Frontline Insurance Professional III
USAA Insurance
02.2023 - 07.2023
Customer Service Representative
Capital One Financial Corporation
07.2011 - 09.2022