Karl Mitchell
Hudson,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Frontline Insurance Professional III
USAA Insurance
02.2023 - 07.2023
- Generated quotes and proposals for clients to match individual needs in a high volume call center.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Calculated premiums and established payment methods for sales for between approximately 50 to 60 of our insurance members per day.
- Registered customer information on database to enable tracking history and maintain accurate records.
Customer Service Representative
Capital One Financial Corporation
07.2011 - 09.2022
- Delivered exceptional customer service by leveraging extensive knowledge of products and services that created welcoming experiences.
- Responded to customer requests, offering support, and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer with performance metrics in the upper 10% of the company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Attention to detail
- Interpersonal Communication
- Decision Making
- Active Listening
- Call Controlling
- Professional Ethics
- Complaint Resolution
- Call Center Operations
- Administrative Support
Timeline
Frontline Insurance Professional III
USAA Insurance
02.2023 - 07.2023
Customer Service Representative
Capital One Financial Corporation
07.2011 - 09.2022
Similar Profiles
Barry EwartBarry Ewart
All Lines Claims Adjuster at USAA InsuranceAll Lines Claims Adjuster at USAA Insurance
Margaret (Meg) KinderMargaret (Meg) Kinder
SIU Investigator (S1) at USAA InsuranceSIU Investigator (S1) at USAA Insurance
Gwyneth VoigtGwyneth Voigt
Insurance Adjuster at USAA InsuranceInsurance Adjuster at USAA Insurance
ANDREW S. LEWISANDREW S. LEWIS
Senior Property Claims Adjuster at USAA InsuranceSenior Property Claims Adjuster at USAA Insurance
Halie BandyHalie Bandy
Assistant Store Manager at BurlingtonAssistant Store Manager at Burlington