Janina Fuller
Wasilla,Alaska
Summary
Results-oriented, customer service minded professional with diverse experience spanning various fields. Broad scope of experience encompassing client/vendor relations, team leadership, problem resolution, and business development. Adept at building positive relationships both inside and outside an organization, implementing organizational plans, and striving for continuous growth and improvement.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
New York Life & NYLIFE Securities
Wasilla, AK
09.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them appropriately.
- Composed letters, emails, and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Responded effectively to sensitive inquiries or complaints.
- Monitored progress on work assigned by upper management.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Owner/Operator AR Workshop Wasilla
AR Workshop Wasilla
Wasilla, AK
08.2021 - 10.2023
- Responsible for managing all aspects of establishing franchised business location. This included contract negotiations, procurement of space, set up and build out of franchise location, and day to day management of operations after opening.
- Promoted business on social media platforms to maximize brand identity, build rapport, and attract new customers. Created all content and managed all social media platforms for location.
- Managed all marketing efforts related to participation in off-site events. Including coordination and completion of all paperwork and contracts required, scheduling, ensuring acquisition of elements required for successful set up of vendor booths. Physically responsible for set-up, manning, and disassembling vendor displays and booths at all off-site events.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Created and maintained all schedules.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Responsible for purchasing of all materials and inventory used in workshops and sold in the retail boutique.
- Responsible for all interactions with customers by phone, email, text and through social media messaging platforms regarding scheduling and set up of special events, private workshops, and fundraisers.
- Established an excellent rapport and solid working relationships with customers by leading instruction in all workshops and interacting in person to ensure their experience in our shop always exceeded expectations.
Project Assistant, At Risk Youth Initiative
State of Alaska
Wasilla, AK
09.2020 - 02.2022
- Worked with multiple groups (including individuals, school districts, corporate entities, non-profit agencies, and government departments to ensure the goals and objectives of the program were met.
- Worked with senior project leaders to create project scopes and implement roadmaps.
- Facilitated communication between team members regarding project tasks and deadlines.
- Identified project needs by reviewing project objectives and schedules. Coordinated with all stakeholders to provide support to meet targets.
- Met schedule and deadlines by ensuring that work was completed efficiently. Kept timelines and quality requirements aligned through close attention to short and long-term needs.
- Used well-developed skill set to improve relationships with others.
- Created presentations to convey project goals and scope to partnering agencies.
- Negotiated with project stakeholders and suppliers to obtain resources or materials.
- Set up, managed, and created content for social media accounts representing the At Risk Youth Initiative.
- Planned and executed presentations, events, and trainings for groups of youth and young adults ranging in size from 10-150.
Owner/Operator
Polar Paving, LLC
Wasilla, Alaska
03.2016 - 09.2020
- Actively promoted business development by establishing solid client relationships resulting in repeat business and referrals in two seasons.
- Spearheaded the development of sales processes by implementing customer service metrics, estimating procedures, and formats for communicating with clients.
- Strategically increased revenues by more than doubling sales in two seasons.
- Directed daily operations including financial aspects, human resources, marketing, inventory control, job-site logistics, employee communications, and customer relations to generate optimal revenue streams for the business.
- Ensured compliance with company policies and procedures to maximize productivity, provide a quality product, and assure employee safety.
Part-Time Office Manager
Lifetime Investments, Inc
Wasilla, Alaska
04.2005 - 07.2016
- Handled all related work for residential general contracting company
- Data entry including accounting programs, invoicing, creation and management of the cost to construct budgets. Organized and managed all data related to subcontractors, and materials purchased for construction projects.
- Assisted with design and layout of architectural floor plans as well as interior design selections.
- Communicated and worked closely with both buying and selling realtors, mortgage companies, and bankers involved with both sides of the sales.
School Teacher/Interim Administrator
Wasilla Lake Christian School
Wasilla, Alaska
08.2011 - 12.2014
- Fostered a positive learning environment by developing curriculum and instructional support that targeted and engaged all students in their academic and faith experiences.
- Facilitated ongoing program review and continuous improvement efforts.
- Increased student enrollment and community support through the creation and implementation of events designed to promote the school, its students, and programs.
- Maintained a positive work environment by collaborating with other teachers, students, parents, and the community in efforts to implement initiatives to improve student outcomes, grow the school, and increase public awareness of program offerings.
Education
Bachelor of Arts - Social Work
University of Alaska Anchorage
1998
Multiple Certifications: National Asphalt Pavement Association -
Multiple Certifications: Association of Christian Schools International -
Skills
- Client Relations
- Business Writing
- Presentation Preparation
- Document and File Management
- Verbal and Written Communication
- Multitasking and Time Management
- Strong Organizational Skills
- Professional and Courteous
- Event Planning & Coordination
Timeline
Administrative Assistant
New York Life & NYLIFE Securities
09.2023 - Current
Owner/Operator AR Workshop Wasilla
AR Workshop Wasilla
08.2021 - 10.2023
Project Assistant, At Risk Youth Initiative
State of Alaska
09.2020 - 02.2022
Owner/Operator
Polar Paving, LLC
03.2016 - 09.2020
School Teacher/Interim Administrator
Wasilla Lake Christian School
08.2011 - 12.2014
Part-Time Office Manager
Lifetime Investments, Inc
04.2005 - 07.2016
Bachelor of Arts - Social Work
University of Alaska Anchorage