Karl Moten
White Plains,MD
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Washington, DC
04.2023 - Current
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Identified suspicious activity to determine appropriate response.
- Assisted in the development and implementation of security policies and procedures.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Monitored premises and recorded activity in daily officer reports.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Patrolled crowds during events to preserve order and promote security.
- Monitored security cameras to identify and respond to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Customer Service Representative
Transportation Management Service
Sandy Spring, MD
07.2022 - 04.2023
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Driver Helper
United Postal Service, UPS
Sliver Spring, MD
11.2022 - 01.2023
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Ensured that all items were properly secured in the vehicle for transport.
- Packed boxes and stock using organizational guidelines.
- Planned most efficient route to destinations to speed up deliveries.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Maintained accurate records of deliveries, including times and destinations.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Dropped off items at customer locations.
- Mapped routes and specific locations using local road knowledge and GPS software.
Cook
Ledo's Pizza
Landover, MD
10.2020 - 07.2022
- Monitored temperatures of prepared food and cold-storage areas.
- Organized storage areas for efficient usage of space.
- Checked completed orders for correct quantity and quality.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Resolved customer complaints regarding food quality or services provided.
- Received and stored food and supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Executed proper techniques when preparing menu item ingredients.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of food products to meet high standards.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05-2022
Skills
- CCTV Monitoring
- Electronic Surveillance
- Investigation Documentation
- Stationary Surveillance
- Problem-Solving
Affiliations
- Graphic Designs
- Mentor
- Landscape
- Gaming
- Sports
- Travel
- Mechanic work
- Volunteer work
Languages
Spanish
Limited
Timeline
Security Officer
Allied Universal Security Services
04.2023 - Current
Driver Helper
United Postal Service, UPS
11.2022 - 01.2023
Customer Service Representative
Transportation Management Service
07.2022 - 04.2023
Cook
Ledo's Pizza
10.2020 - 07.2022
High School Diploma -
Fairmont Heights High School