Karl Noel
Rough and Ready,CA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities. High-level electrical product knowledge enabling outside of the box collaboration.
High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
41
41
years of professional experience
Work History
Account Manager
SMC Electric Supply
03.1990 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
Inside Sales Representative
SMC Electric Supply
03.1987 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Purchased and maintained inventory on select product groups.
- Maintained inventory records
Assistant Store Manager
Mays Drug Stores
04.1983 - 03.1987
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Compiled and Submitted weekly payroll to corporate accounting
Education
No Degree - Engineering
Missouri Southern State University
Joplin, MOSkills
- Sales Analysis
- Lead Generation
- Client Relationship Management
- Report Writing
- Electrical Product Expertise
- Collaborating With Designers
- Schedule Management
- Contract Negotiation
- Account Development
- Project Management
- CRM Systems
Timeline
Account Manager
SMC Electric Supply
03.1990 - Current
Inside Sales Representative
SMC Electric Supply
03.1987 - Current
Assistant Store Manager
Mays Drug Stores
04.1983 - 03.1987
No Degree - Engineering
Missouri Southern State University