Karl Peterson
Clinton,TN
Summary
As the founder of Pinnacle Remodeling, I excelled in transforming client visions into reality, achieving high customer retention through exceptional service and relationship building. My expertise in project management and staff hiring, coupled with a knack for fostering strong client relationships, propelled the business to success, marked by significant repeat business and referrals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Owner
Pinnacle Remodeling
02.2001 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Pope High School
Marietta, GA05-1990
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Project estimating
- Staff hiring
- Bidding processes
- Decision-making
- Team leadership
- Customer retention
Timeline
Owner
Pinnacle Remodeling
02.2001 - Current
High School Diploma -
Pope High School
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