Karl Shoop
Lancaster,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Wonder Windows
06.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee records and productivity and submitted evaluation reports.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records while acting as HR liaison for Buffalo office.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Office Manager
Comfort Windows
04.2019 - 06.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reported to senior management on organizational performance and progress toward goals.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained computer and physical filing systems.
General Manager
Aarons Sales And Lease
08.2015 - 03.2019
- Managed budget implementations, employee evaluations, and contract details for both employees and customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed purchasing, sales, marketing and customer accounts efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Dunkirk Senior High School
Dunkirk, NY06.1996
Skills
- Scheduling Coordination
- Customer Relations
- Information Protection
- Team Leadership
- Negotiation and Conflict Resolution
- Documentation And Reporting
- Clear oral/written communication
- Strategic Planning
- Staff hiring
- Budget Management
- Problem Resolution
- Staff Development
- Operations Management
- Employee Training
Certification
- The Leadership Journey BTE - 2023
Timeline
Office Manager
Wonder Windows
06.2021 - Current
Office Manager
Comfort Windows
04.2019 - 06.2021
General Manager
Aarons Sales And Lease
08.2015 - 03.2019
High School Diploma -
Dunkirk Senior High School
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