Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Karla Acosta

Miami Lakes,FL

Summary

Results-oriented, highly productive professional with 15+ years of progressive career experience providing support to teams in the healthcare and hospitality industry. Possess excellent organizational, time management, and cognitive adaptability skills, influencing a clear vision for success with the aptitude to goals achievement. Proven success in collaborating with team colleagues, fostering an atmosphere of teamwork and collaboration with an emphasis on process improvement and patient care.

Overview

18
18
years of professional experience

Work History

Event Coordinator

Part Time
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Streamlined registration processes for increased efficiency and reduced waiting times.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Coordinated transportation and parking arrangements for guests and vendors.

Teacher

Asbury Christian School
02.2021 - 01.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Participated in parent teacher conference to discuss developments of students and increase support.

Membership Growth Consultant

CHEN MED
01.2021 - 03.2022
  • Develop and nurture direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round to support the growth of the Organization
  • Meets with prospects and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the Chemed value proposition
  • Plans, coordinates, and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach out and connect with the community
  • Cultivates and maintains strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers to keep Chemed as their top choice for healthcare when referring patients to a primary care physician
  • Partners with community officials, local businesses, and senior outreach programs to develop initiatives that will appropriately drive new patient growth
  • Making sure that insurance agents and/or brokers are invited to community events to ensure that we have the tools needed to support the events
  • Leverage marketing and sales tools to identify solutions and sell to new customers
  • Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., Salesforce)
  • Utilizes CRM tool to document interactions with clients and ensures effective management of leads
  • Work closely with department leaders to improve effectiveness of engagements with distributors, vendors, and community partners
  • Provides monthly activity calendar reflecting community events, new contacts, and new tabletop venues
  • Creates penetration plans and initiatives in key target markets and channels
  • Engages with new patients through and beyond their first appointment and maintains a close relationship with existing patients to positively impact retention and make them feel part of the family
  • Address and resolve customer complaints and issues.

Account Receivables Assistant & Accounts Payables

CENTURY METALS & SUPPLIES INC
10.2014 - 01.2021
  • Preparation and sending of invoices
  • Contacting clients for payment resolution
  • Negotiating payment arrangements
  • Recording and reconciling payments
  • Resolving payment discrepancies
  • Maintaining billing accounts and records
  • Producing reports as required by management.

Customer Service Supervisor

ALORICA
08.2012 - 10.2014
  • Led a team of 30+ employees who supported multiples high-volume outpatient diagnostic facilities
  • Organized the department's annual employee retreat for 100 employees to celebrate achievements as well as have team building activities to keep staff and leaders connected
  • Coordinated activities, guest speaker and other activities for the day
  • Analyzed external customer satisfaction data provided by the Press Ganey Organization to ensure customer service goals were met and to educate staff as necessary while improving on areas of opportunity
  • Met regularly with clients to stay aware of their business needs and how we could best provide the support they needed
  • Created policies, procedures as well as scripts to help the team stay on track and provide the necessary support to our clients
  • Reduced overtime and maximized resources by looking at data that could identify trends in long call handling time, enforcing the attendance policy, communicating data results with the staff, and creating a dashboard where employees had access to weekly results as it resulted to volume and productivity
  • Managed the performance of 30 plus direct reports by providing monthly one on one meetings, providing real time coaching through call screening, and mentoring as well as an annual performance evaluation
  • Participated in the Disney Institute workshop on Service Excellence.

Assistant Manager

WESTVIEW COUNTRY CLUB
07.2006 - 08.2011
  • Started as a host and after 6 months got promoted to Maître d assistant
  • In charge of a team of hosts and waitress
  • Functions included banquet hall preparations, golf tournaments and assisted with pay roll
  • Resolves valid or authorized deductions by entering adjusting entries
  • Resolves invalid or unauthorized deductions by following pending deductions procedures
  • Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department.

Education

Interdisciplinary studies with concentration in criminal justice and psychology -

Keiser University
01.2019

Business Administration, Associates of Arts -

Florida National University
Miami, Florida
01.2016

Skills

  • Office Management
  • Comprehensive Data Analysis
  • Budgeting & Financial
  • Management of Executive Reporting
  • Compliance Assurance
  • Time Management
  • Analytical Problem Solving
  • MS Office Proficient; Word, Excel
  • Community Outreach
  • Event Planning
  • Revenue Cycle
  • Patient Access
  • Training
  • Meeting planning
  • Wedding trends proficiency
  • Event sales
  • Vendor Sourcing
  • Operations Oversight
  • Catering Coordination
  • Guest Relations
  • Fundraising

Accomplishments

  • Cultura Affairs Committee member for the Town of Miami Lakes.
  • -Miramar Police Academy Neighborhood improvement


  • Part of Lions Miami Springs
  • -Gigis Playhouse Board Member Down syndrome Organization.
  • Part of Rotary Miami.
  • Earned "Woman's in Distinction" Award in 2022 for the Town of Miami Lakes.

Languages

Spanish
Full Professional

Timeline

Teacher

Asbury Christian School
02.2021 - 01.2024

Membership Growth Consultant

CHEN MED
01.2021 - 03.2022

Account Receivables Assistant & Accounts Payables

CENTURY METALS & SUPPLIES INC
10.2014 - 01.2021

Customer Service Supervisor

ALORICA
08.2012 - 10.2014

Assistant Manager

WESTVIEW COUNTRY CLUB
07.2006 - 08.2011

Event Coordinator

Part Time

Interdisciplinary studies with concentration in criminal justice and psychology -

Keiser University

Business Administration, Associates of Arts -

Florida National University

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Karla Acosta