Karla Adams
Ravenna,TX
Overview
34
34
years of professional experience
Work History
Quality Control Editor
MedScribe
06.2007 - Current
- Streamlined workflow efficiency by consistently meeting strict turnaround times according to specified guidelines. Utilized industry-specific expertise to enhance the HIPAA-compliant accuracy of talk-to-text drafts and text medical documents, increasing credibility among and within healthcare system audiences.
- Provided constructive feedback to the production team for continuous development of their skills in production volume and accuracy.
- Followed best practices within the production, editorial and administrative teams, fostering a culture of continuous improvement in quality control efforts by providing relevant feedback to the administration team who conveyed feedback to medical language specialists and clients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Administration Specialist
Sam Rayburn VA Medical Center
06.1990 - 06.2005
- Reduced appointment wait times for patients with effective scheduling and resource allocation strategies.
- Participated in quality improvement initiatives, proactively addressing areas of concern and facilitating ongoing improvements in patient care.
- Collaborated with clinical teams to optimize workflow processes, enhancing the overall quality of care provided to patients.
- Coordinated with healthcare providers to ensure accurate documentation of patient information, optimizing care delivery and outcomes.
- Enhanced data accuracy by implementing a robust system for obtaining and verifying eligibility before appointments were scheduled.
- Improved patient satisfaction by streamlining medical administration processes and enhancing communication between departments.
- Directed patients to exam rooms and fielded patient question.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in and check-out .
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX05.2001
Associate of Applied Science - Associate Degree Nursing
Grayson County College
Denisoin, TX05.2000
Timeline
Quality Control Editor
MedScribe
06.2007 - Current
Medical Administration Specialist
Sam Rayburn VA Medical Center
06.1990 - 06.2005
Bachelor of Science - Nursing
University of Texas At Arlington
Associate of Applied Science - Associate Degree Nursing
Grayson County College
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