Karla Alcala
Salt Lake City,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Regional Manager
Cornerstone Residential Management
09.2022 - 04.2024
- Promoted a culture of continuous improvement through ongoing employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff.
- General financial and operational reports to assist management with business strategy.
- Established team priorities, and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
Property Manager
AMC LLC Apartment Management Consultants
10.2006 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Education
High School Diploma -
Mountain View High School
El Paso, TXNo Degree -
EPCC
El Paso, TXSkills
- Operations Oversight
- Staff Training and Development
- Report Preparation
- Staff Management
- Goals and performance
- Staff Supervision
- Performance Management
- Goal Setting and Performance Metrics
- Customer Relations
- Training and Coaching
- Multi-Unit Management
- Budget Administration
Languages
Spanish
Native or Bilingual
Timeline
Regional Manager
Cornerstone Residential Management
09.2022 - 04.2024
Property Manager
AMC LLC Apartment Management Consultants
10.2006 - 07.2022
High School Diploma -
Mountain View High School
No Degree -
EPCC
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