Summary
Overview
Work History
Education
Skills
Timeline
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Karla Alexander

Maricopa,AZ

Summary

Known as a dedicated self-starter that connects with clients and achieves results. Able to establish rapport with clients and staff from different ethnic, cultural, and economic backgrounds. Possess professional and cultural competence with the ability to work independently and in group and team settings. .

Overview

23
23
years of professional experience

Work History

Treatment Counselor

Corecivic Inc.
04.2022 - Current
  • Offered guidance and advice to help cultivate self-esteem and community involvement for 15-20 clients daily
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Implemented evidence-based interventions for substance abuse treatment.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Maintained confidentiality of records relating to clients' treatment.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.

Behavioral Health Technician

Community Bridges, Inc
06.2020 - 03.2022
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.

Customer Service/Cashier

Walmart
Maricopa, AZ
12.2018 - 06.2020
  • Monitored self-checkout systems and provided help in resolving complex problems. Managed over 100 customers transactions daily.
  • Maintained current knowledge of store promotions and highlighted sales to customers, thus increasing sales by 15%
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Mental Health Technician

State of Nevada
10.1999 - 05.2018
  • Delivered compassionate client care for 10-15 daily focusing on safety, comfort and emotional support
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Maintained client records to document assessment, treatment plans and progress.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Education

Bachelor of Arts - Folklore Studies (Ethnic/Diversity)

Indiana University Bloomington
Bloomington, IN
05.1976

Certification - Peer Support/Recovery

Licenses & Certifications
R.I. International Phoenix, AZ
06.2020

Skills

  • Missions Mobilization
  • Skilled in Intake Interviewing
  • Crisis Intervention Techniques
  • Cognitive Behavioral Therapy (CBT)
  • Clinical Documentation
  • Clinical assessment
  • Multitasking Abilities
  • Excellent Communication

Timeline

Treatment Counselor

Corecivic Inc.
04.2022 - Current

Behavioral Health Technician

Community Bridges, Inc
06.2020 - 03.2022

Customer Service/Cashier

Walmart
12.2018 - 06.2020

Mental Health Technician

State of Nevada
10.1999 - 05.2018

Bachelor of Arts - Folklore Studies (Ethnic/Diversity)

Indiana University Bloomington

Certification - Peer Support/Recovery

Licenses & Certifications

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Karla Alexander