KARLA ALFONSO MOLINA
Hialeah Gardens
Summary
Highly organized and dependable candidate excelling in managing multiple priorities with a positive attitude. Skilled multitasker with a superior work ethic and strong teamwork abilities. Known for being a reliable and dedicated team player, approaching tasks with a hardworking and resourceful mindset. Demonstrates a willingness to take on added responsibilities to achieve both team and personal goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Trump National Doral Miami
4400 NW 87th Ave, Miami, FL 33178
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Master Control Operator
United Teleports
19000 NE 5th Ave, North Miami Beach, FL 33179
01.2019 - 06.2021
- Monitored 40 channels to ensure there was no problem
- Fixed any operational problem happening to any channel
- Identified machinery issues and repaired parts to keep equipment up and running
- Operating with a vigilant manor by reading email and responding right away
- Placed commercial breaks during sports programming, newscasts and TV shows
- Assessed channels to verify compliance with federal regulations
- Developed sharp problem-solving and decision-making skills from staying composed in highly stressful environment
- Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods
- Conferred with station personnel to enhance audio and video levels during programs
- Previewed scheduled programs to verify signal functionality and transmission readiness
- Troubleshot and resolved customer issues
- Mentored junior technicians in equipment operations.
Education
Bachelor of Science - Crime Scene Investigations
Miami Dade College
05.2024
Associate of Arts - Criminal Justice
Miami Dade College
05.2022
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL05.2020
Skills
- Bilingual Communication
- People skills
- Team collaboration
- Active Listening
- Study Protocols
- Effective communication
- Issue resolution
- Time management
- Reliable and trustworthy
- Fingerprint analysis
Languages
Spanish
Native or Bilingual
Certification
- Homeland Security, Miami Dade Collage - Awarded April 2024
Timeline
Server/Bartender
Trump National Doral Miami
06.2021 - Current
Master Control Operator
United Teleports
01.2019 - 06.2021
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Hialeah Gardens Senior High School
Bachelor of Science - Crime Scene Investigations
Miami Dade College