Karla Alvarez
Austell,GA
Summary
Customer-focused professional with experience delivering exceptional service, resolving issues efficiently, and building positive relationships with customers. Skilled in multitasking, problem-solving, and working in high-volume environments while maintaining a friendly and professional attitude. Skilled in sales support, account management, and delivering exceptional customer service in fast-paced environments. Bilingual in English and Spanish, with strong communication and problem-solving abilities that help build trust and long-term customer relationships. Known for reliability, adaptability, teamwork, and consistently meeting performance goals while providing a positive customer experience.
Overview
14
14
years of professional experience
Work History
Sales Associate Manager
Metro by T-Mobile
06.2017 - Current
- Led team in achieving sales targets through effective coaching and training strategies.
- Developed and implemented promotional campaigns to enhance customer engagement and drive revenue.
- Analyzed market trends to refine product offerings and improve inventory management processes.
- Build strong relationships with customers, enhancing loyalty and retention rates within the store.
- Streamlined operational procedures, resulting in improved workflow efficiency across sales processes.
- Mentored new associates on best practices for sales techniques and customer service excellence.
- Assist customers with selecting mobile devices, plans and accessories to meet their needs and budget.
- Provide account support including upgrades,activations, billing questions and trouble shooting.
- Handle payments, returns and exchanges.
- Maintain store appearance and follow inventory and security procedures.
- Collaborated with cross-functional teams to align sales initiatives with overall business objectives.
Warehouse Worker
Inmark Packaging
10.2015 - 01.2017
- Operated pallet jacks to efficiently move products within warehouse environment.
- Managed inventory control processes, ensuring accurate stock levels and timely restocking of materials.
- Oversaw shipping and receiving operations, verifying accuracy of shipments against packing lists.
- Implemented safety protocols, reducing workplace accidents and enhancing overall team compliance.
- Trained new hires on warehouse procedures, promoting operational efficiency and adherence to best practices.
- Collaborated with team members to optimize workflow, resulting in improved productivity across shifts.
- Conducted regular inspections of equipment, identifying maintenance needs to prevent downtime disruptions.
- Developed and maintained organized storage systems to enhance accessibility and reduce retrieval times.
Sandwhich Artist
SUBWAY®Restaurants
08.2011 - 06.2013
- Prepared sandwiches following established recipes and customer preferences.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted customers with menu selection, enhancing overall dining experience.
- Operated cash register efficiently, managing transactions accurately.
- Collaborated with team members to ensure timely service during peak hours.
- Restocked ingredients and supplies to maintain inventory levels for smooth operations.
- Adhered to food safety guidelines, minimizing risks of contamination and waste.
- Provided training to new employees on sandwich preparation and customer service techniques.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
GED -
Pennfoster
Chandler, AZSkills
- Sales coaching
- Customer engagement
- Market analysis
- Inventory management
- Relationship building
- Performance tracking
- Workflow optimization
- Safety compliance
- Training and development
- Equipment maintenance
- Shipping and receiving operations
- Customer service and Sales Support
- Bilingual
- Multitasking in Fast-Paced Environments
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Manager
Metro by T-Mobile
06.2017 - Current
Warehouse Worker
Inmark Packaging
10.2015 - 01.2017
Sandwhich Artist
SUBWAY®Restaurants
08.2011 - 06.2013
GED -
Pennfoster