Karla A Matthews-Hall
Fort Worth, TX,TX
Summary
Seeking a position to maintain the strategic plan set forth by the employer and continue the organization's effectiveness and efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Coral Rehabilitation Facility
12.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Supported needs of 12+ residents under long-term care.
Customer Service Representative
Self-employeed
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CNA
Primetime Healthcare
10.2020 - 07.2022
- Enhanced patient comfort by providing compassionate and individualized care during travel assignments.
- Contributed to improved patient outcomes by diligently monitoring vital signs and promptly reporting changes.
- Assisted patients with daily living activities, enabling them to maintain independence and dignity.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and standards.
- Collaborated with healthcare teams to develop comprehensive patient care plans tailored to individual needs.
- Supported needs of 12+ residents under long-term care.
Education
Associate of Science in Business Management - Business Administration And Management
Brown Mackie College
Merrillville, IN05.2014
Skills
- Compassionate communication
- Maintaining confidentiality
- Compassion and Empathy
- Complex Problem-Solving
- Patient-focused care
- Conducting intakes
- Documenting behaviors
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Self-employeed
02.2023 - Current
CNA
Coral Rehabilitation Facility
12.2022 - Current
CNA
Primetime Healthcare
10.2020 - 07.2022
Associate of Science in Business Management - Business Administration And Management
Brown Mackie College
- CNA - Certified Nurse Assistant
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