Karla Anderson

• Manage the office, including supplies and upkeep
• Assume responsibility for all office equipment in working order
• Maintain stock of office and common area supplies
• Manage cleaning service
• Responsible for ensuring office closing
• Ensure voicemail, email and website notifications regarding office hours, holidays and other relevant information are up to date
• Serve company personnel as needed
• Prepare bid documents, sales packets and other customer-facing materials
• Finances and administration, including accounts receivable, accounts payable, and billing
• Bookkeeping
• Billing
• General ledger
• Timesheets
• Contract documents
• Insurance certificates

• Deliver packages: Safely deliver packages to customers' homes, apartments, businesses, and lockers
• Operate vehicle: Follow traffic laws and operate the delivery vehicle safely
• Load and unload packages: Use a dolly to load and unload packages from the vehicle
• Communicate with customers: Respond to customer complaints, requests, and feedback
• Maintain vehicle: Refuel the vehicle and perform daily upkeep
• Ensure packages are correct: Mark packages with proper addresses and tracking information
• Store packages safely: Store packages safely until they are delivered

Education and Development:
Facilitating learning through play, reading, and educational activities, helping with homework.
Transportation:
Driving children to school, extracurricular activities, appointments, and playdates.
Household Management:
Cleaning, laundry, grocery shopping, meal planning and preparation, maintaining household organization.
Scheduling and Coordination:
Managing family calendars, scheduling appointments, coordinating with other caregivers.
Financial Management:
Budgeting, bill paying, managing household finances.
Important skills for a stay-at-home mom:
Excellent time management skills
Strong organizational abilities
Effective communication and interpersonal skills
Ability to multitask and prioritize
Patience and nurturing demeanor
Basic first aid knowledge
Adaptability to changing needs and situations

• Resolved problems, improved operations and provided exceptional service.

• Offered clients recommendations to reduce tax liabilities.
• Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Researched complex tax issues utilizing online resources and professional tax software.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Analyzed financial records to verify accuracy of tax returns.
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Maintained compliance by adhering to current tax laws and regulations.
• Assessed client tax situations to determine best filing options.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Collaborated with clients to answer questions and provide advice on tax matters.
• Responded to inquiries from IRS and other tax authorities.
• Identified potential audit red flags to minimize risk of IRS audits.
• Analyzed financial documents to accurately reflect client information on tax returns.
• Prepared US, multistate, and international tax returns for business clients.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
• Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
• Developed spreadsheet models to accurately track tax information.
• Researched tax implications for various deductions and credits.
• Facilitated integration of modern tax software with client accounting software.
• Calculated estimated tax payments for clients.
• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Facilitated communication between clients and tax authorities.
• Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
• Utilized tax software to prepare returns and meet deadlines.

• Responsible for handling customer questions, complaints, and billing inquiries
• Answer customer inquiries concerning services, products, billing, and equipment
• Verify customer accounts and services using multiple databases and software applications
• Log customer complaints, create service requests, and route to appropriate department(s)

• Manage all aspects of administrative division within the second highest-volume DriveTime dealership in the Austin region
• Directly supervise two employees
• Coordinate all office personnel scheduling
• Provide new and current employees with continuous training
• Process all title work on new vehicle purchases and trade-ins according to Federal and State regulations
• Process vehicle license plates, registration, and emissions according to Federal and State regulations
• Process all payments including down-payments and payments made on current/delinquent accounts
• Provide exceptional customer service as it relates to DriveTime’s 'Customer Experience' to a diverse client base; including those with delinquent accounts
• Manage office supply inventory for dealership

• Coordinate hospital unit’s patient service functions
• Directly supervise three employees
• Coordinate with other Units (surgical, radiology, labs, etc.) in the sending and receiving of patients, equipment, specimens, special services, medications and other items
• Transcribe the doctor’s order form in the clinical record to the appropriate filing system
• Review and maintain for accuracy and complete patient records

• Provide clerical and administrative assistance to daily office operation of staffing agency
• Provide Spanish/English translation services
• Directly respond to questions, resolve issues and provide guidance on inquiries or complaints from both internal and external customers
• Receive, document and resolve customer inquiries

• Provide clerical and administrative assistance engineering office
• Provide Spanish/English translation services
• Process various incoming and outgoing phone calls in accordance with policies, procedures, and quality standards
• Work with Engineers to establish daily objectives and prioritize workload, ensuring deadlines are met and staffing levels are appropriate