Karla Andres
Lancaster,CA
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Burger King. Excelled in enhancing customer satisfaction and loyalty through exceptional assistance and empathy. Skilled in money handling and staff training, I consistently ensured operational excellence, contributing to increased efficiency and maintaining high cleanliness standards.
Overview
22
22
years of professional experience
Work History
Cashier
Kenk Usa Inc.
02.2019 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash,and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
Apartment Manager
Weiss Investment Management Services
10.2017 - 12.2020
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 28 tenants and reconciling monthly accounts payable and receivable.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
Cashier Team Lead
Burger King
12.2000 - 09.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Belmont Senior High School
Los Angeles, CASkills
- Customer Assistance
- Patience and Empathy
- Money Handling
- Reliability and punctuality
- Professionalism and Courtesy
- Organizational abilities
Timeline
Cashier
Kenk Usa Inc.
02.2019 - 10.2022
Apartment Manager
Weiss Investment Management Services
10.2017 - 12.2020
Cashier Team Lead
Burger King
12.2000 - 09.2018
High School Diploma -
Belmont Senior High School
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