Karla Aragon
Woodbridge,VA
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales/Title Clerk
Woodbridge Auto Sales
03.2016 - 01.2025
- Submitting applications and structuring deals.
- Sending required documentation to lenders
- Closing deals and delivering vehicles.
- Creating temporary tags.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Enhanced buyer experience by offering test drives and facilitating seamless purchase transactions from start to finish.
- Educated customers on warranty options, guiding them towards informed decisions that best suited their needs.
- Utilized digital marketing strategies to promote available inventory online, reaching a wider audience of potential buyers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Parts Manager
Pep Boys Auto Parts & Service
10.2001 - 06.2015
- Opening and/or closing store.
- Cash register reconciliation
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Planograms
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Garfield High School
Woodbridge, VA06-2000
Skills
- Title Validation Expertise
- Document Organization
- Exactness in Task Execution
- Loan Processing Expertise
- Temporary tags
- Detail-Oriented Data Input
- Thoroughness in Review
- Bilingual English/Spanish
- Efficient Data Entry in QuickBooks
- Experienced with Microsoft Office Suite
- Title processing
- Customer Support Proficiency
- File management
- Attention To Detail
- Strategic Goal Setting
- Professionalism
- Analytical Problem-Solving
Accomplishments
- Virginia State "Property and Casualty" Licensed Insurance Producer (Valid)
Certification
- Virginia Drivers Licenses
- Property and Casualty Licensed Insurance Producer (Virginia and Maryland)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales/Title Clerk
Woodbridge Auto Sales
03.2016 - 01.2025
Parts Manager
Pep Boys Auto Parts & Service
10.2001 - 06.2015
- Virginia Drivers Licenses
- Property and Casualty Licensed Insurance Producer (Virginia and Maryland)
High School Diploma -
Garfield High School
Similar Profiles
Christian HurlockChristian Hurlock
Commercial Manager/Commercial Sales/ Commercial Driver at AutoZone Auto Parts/ US Auto SalesCommercial Manager/Commercial Sales/ Commercial Driver at AutoZone Auto Parts/ US Auto Sales
Sarah WilsonSarah Wilson
Auto Body Technician at Dwayne Doza Auto Body And Auto SalesAuto Body Technician at Dwayne Doza Auto Body And Auto Sales
Jose CruzJose Cruz
Service Writer at Parker Auto Sales/Green Light AutoService Writer at Parker Auto Sales/Green Light Auto
Patricia D. AlexanderPatricia D. Alexander
Senior Consultant (Risk Management/Vulnerability Management – Azure FedRAMP) at Booz AllenSenior Consultant (Risk Management/Vulnerability Management – Azure FedRAMP) at Booz Allen
FRANCISCO GUERREROFRANCISCO GUERRERO
Driver, Warehouse Orders at TransAxleDriver, Warehouse Orders at TransAxle