Karla Aragon
Woodbridge,VA
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales/Title Clerk
Woodbridge Auto Sales
Woodbridge, VA
03.2016 - 01.2025
- Submitting applications and structuring deals.
- Sending required documentation to lenders
- Closing deals and delivering vehicles.
- Creating temporary tags.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Enhanced buyer experience by offering test drives and facilitating seamless purchase transactions from start to finish.
- Educated customers on warranty options, guiding them towards informed decisions that best suited their needs.
- Utilized digital marketing strategies to promote available inventory online, reaching a wider audience of potential buyers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Parts Manager
Pep Boys Auto Parts & Service
Woodbridge, VA
10.2001 - 06.2015
- Opening and/or closing store.
- Cash register reconciliation
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Planograms
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Garfield High School
Woodbridge, VA06-2000
Skills
- Title Validation Expertise
- Document Organization
- Exactness in Task Execution
- Loan Processing Expertise
- Temporary tags
- Detail-Oriented Data Input
- Thoroughness in Review
- Bilingual English/Spanish
- Efficient Data Entry in QuickBooks
- Experienced with Microsoft Office Suite
- Title processing
- Customer Support Proficiency
- File management
- Attention To Detail
- Strategic Goal Setting
- Professionalism
- Analytical Problem-Solving
Accomplishments
- Virginia State "Property and Casualty" Licensed Insurance Producer (Valid)
Certification
- Virginia Drivers Licenses
- Property and Casualty Licensed Insurance Producer (Virginia and Maryland)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales/Title Clerk
Woodbridge Auto Sales
03.2016 - 01.2025
Parts Manager
Pep Boys Auto Parts & Service
10.2001 - 06.2015
- Virginia Drivers Licenses
- Property and Casualty Licensed Insurance Producer (Virginia and Maryland)
High School Diploma -
Garfield High School