Karla Arias
Antioch,CA
Summary
I am a seasoned Administrative Assistant known for delivering exceptional customer service in demanding professional settings. My meticulous attention to detail, strong decision-making skills, and self-motivated work ethic enable me to manage multiple tasks efficiently. I thrive both independently and as part of a team, consistently exceeding expectations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/DBE
Bay Cities Paving & Grading, INC.
06.2023 - Current
- Professionally manage end-to-end claims processes, including meticulous logging, systematic tracking, proactive follow-up, and the skillful composition of denial and approval letters, ensuring equitable and transparent resolution.
- Provide critical support for accounts payable operations through precise document matching, tagging, and data entry, ensuring impeccable accuracy and full compliance with financial protocols.
- Efficiently organize and enter subcontractor agreements into Spectrum, ensuring streamlined document management and operational efficiency.
- Thoroughly request and verify certificates of insurance for projects and rental equipment, upholding regulatory and contractual compliance standards.
- Collaborate closely with the Chief Estimator, contributing expertise in the DBE process, bid bond procurement, and bid proposal packet creation, supporting efficient project estimation and bidding.
Human Resources Coordinator
Allana Buick & Bers, Inc.
06.2022 - 06.2023
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
Receptionist / Administrative Assistant
Allana Buick & Bers, Inc
08.2017 - 06.2022
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Execute record filing system to improve document organization and management.
- Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Manage event logistics and operations.
Lead Hostess
Bird Dog
03.2016 - 08.2017
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Inspected dining room for cleanliness, proper supply levels, and required staffing
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guests’ concerns were properly addressed
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Education
High School Diploma -
Woodside High School
Redwood City, CANo Degree - Communications
Canada College
Redwood City, CASkills
- Outlook
- Microsoft Offices
- Slack
- Travel Administration
- Document Retrieval
- Process Optimization
- Labor Relations
- Social Media Marketing
- Customer Service
- Stakeholder Management
- Coordination
- Event Planning
Timeline
Administrative Assistant/DBE
Bay Cities Paving & Grading, INC.
06.2023 - Current
Human Resources Coordinator
Allana Buick & Bers, Inc.
06.2022 - 06.2023
Receptionist / Administrative Assistant
Allana Buick & Bers, Inc
08.2017 - 06.2022
Lead Hostess
Bird Dog
03.2016 - 08.2017
High School Diploma -
Woodside High School
No Degree - Communications
Canada College
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