Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Karla Arias-Ramos

Wichita,KS

Summary

Dynamic professional with extensive experience in customer service at Boot Hill Casino And Resort. Proven ability to resolve issues and enhance guest satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining compliance, with a strong focus on attention to detail and multitasking in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Slot Attendant

Boot Hill Casino And Resort
Dodge City, Kansas
11.2020 - 07.2025
  • Monitored slot machines for technical issues and ensured proper functioning.
  • Assisted guests with inquiries and provided excellent customer service.
  • Maintained cleanliness and organization in the gaming area for guest comfort.
  • Executed cash handling procedures accurately during guest transactions.
  • Communicated effectively with team members to address guest needs promptly.
  • Collaborated with security staff to ensure a safe gaming environment for all patrons.
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Updated computerized database with player information such as name, address and contact details.

Associate

Walmart
Dodge City, Kansas
09.2017 - 08.2020
  • Managed inventory selection to ensure availability of popular items.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with team members to streamline stock replenishment processes.
  • Received customer orders and filled them accurately within specified time frames.

Certified Nursing Assistant

Kansas Soldiers Home
Fort Dodge, Kansas
10.2016 - 07.2017
  • Assisted residents with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff.
  • Supported residents in mobility and physical rehabilitation exercises.
  • Documented care provided in resident charts accurately and timely.
  • Communicated effectively with residents, families, and healthcare team members.
  • Ensured compliance with safety regulations and infection control practices.
  • Answered call lights promptly and responded to patient needs accordingly.

Education

BBA -

Wichita State University
Wichita, KS
05-2027

Some College (No Degree) -

University of Kansas
Lawrence, KS

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Problem resolution
  • Cash handling
  • Compliance adherence
  • Patience and empathy
  • Basic computer literacy
  • Multitasking Abilities
  • Quick decision making
  • Attention to detail
  • Time management abilities

Certification

  • CPR Certified

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Slot Attendant

Boot Hill Casino And Resort
11.2020 - 07.2025

Associate

Walmart
09.2017 - 08.2020

Certified Nursing Assistant

Kansas Soldiers Home
10.2016 - 07.2017

BBA -

Wichita State University

Some College (No Degree) -

University of Kansas

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