Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Austin

Toms River,NJ

Summary

Professional with solid background in Management, Retail and Receptionist roles.

Have successfully run teams in a variety of retail fields. Strong grasp on schedule management and budgeting. Excellent Customer Service skills.

Overview

34
34
years of professional experience

Work History

Receptionist

Towne Nursing NY
08.2022 - 06.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Schedule Coordinator

Towne Nursing Staffing
01.2021 - 06.2022
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • staffed multiple facilities in multiple states.
  • wrote schedules for a covid facility.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Store Manager

Spirit Halloween LLC
09.2013 - 11.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Helped build multiple stores.
  • Unload trucks of merchandise
  • Merchandise displays throughout store.

Department Manager/ Front End Manager

Norkus Enterprises
06.1991 - 08.2008
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Bookkeeping
  • Training new employees.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Earned double photography development certifications.
  • Ran a successful multi tasked Service Center.
  • Ticketmaster certified.

Education

Psychology

Elon College
Elon, NC

Associate of Arts - Psychology

Ocean County College
Toms River, NJ
05-1993

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Scheduling
  • File management
  • Administrative support
  • Customer service
  • Training and mentoring
  • Mail handling
  • Professional demeanor
  • Calendar management
  • Multi-line telephone systems
  • Bookkeeping
  • Staff management
  • Supply management

Timeline

Receptionist

Towne Nursing NY
08.2022 - 06.2025

Schedule Coordinator

Towne Nursing Staffing
01.2021 - 06.2022

Store Manager

Spirit Halloween LLC
09.2013 - 11.2021

Department Manager/ Front End Manager

Norkus Enterprises
06.1991 - 08.2008

Psychology

Elon College

Associate of Arts - Psychology

Ocean County College

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