Karla Avila

Work History

Romo Avila Family

08.2015 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.

Tmobile

06.2014 - 06.2015

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.

Belle's Kitchen

05.2011 - 06.2014

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Rico's Mexican Grille

05.2011 - 06.2014

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Rearranged tables and chairs for large parties and retrieved high chairs for children.