Summary
Work History
Education
Skills
Timeline
Generic

KARLA AYALA

RICHMOND,CA

Summary

Experienced [Job Title] with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Adaptable [Job Title] offering [Number] years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Self-motivated and dependable [Job Title] offering [Number] years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Work History

Restaurant Waiter

The Westin San Francisco Market Street
San Francisco, CA
2014 - Current
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Banquet Waiter

San Francisco Culinary -Bartender
San Francisco, CA
2014 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Coordinated with kitchen staff to place orders for [Number] meals daily.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Served food to over [Number] [Type] customers per [Timeframe].
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.

Restaurant Busser/Runner

Bourbon Steak
San Francisco, CA
2011 - 2014
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.

Busser

Michael Mina Group
San Francisco, CA
2006 - 2011
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
  • Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Consistently went above and beyond expectations by helping with [Task] and [Task] to support teammates and provide customer service.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Greeted guests with friendliness and professionalism.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Banquet Server

Mc Calls Catering and Events
San Francisco, CA
1999 - 2011
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Educated guests on meals during [Type] events, answering questions and bringing special orders.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Education

on line

Skills

  • Payment Collection
  • Debris and Litter Control
  • Cooking
  • Equipment Maintenance

Timeline

Restaurant Waiter

The Westin San Francisco Market Street
2014 - Current

Banquet Waiter

San Francisco Culinary -Bartender
2014 - Current

Restaurant Busser/Runner

Bourbon Steak
2011 - 2014

Busser

Michael Mina Group
2006 - 2011

Banquet Server

Mc Calls Catering and Events
1999 - 2011

on line

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KARLA AYALA