Karla Ayala
Arcadia
Summary
Hardworking and focused Administrative professional offering excellent communication, planning, multitasking and prioritizing tasks. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Courthouse News Service
05.2015 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Payroll Coordinator & HR Assistant
Netpay Plus +, Inc.
02.2013 - 02.2015
- Processed weekly, biweekly and monthly payroll for approximately 200 employees;
- Calculated and input timesheet data, retro pay and bonuses into payroll systems;
- Handled new hire orientations and introductory period benefits
- Set up and update employee profiles (rate increase, health benefit deductions,401-k and garnishments)
- Generated invoice and reports to distribute to various clients;
- Answered inquiries regarding employment verification and payroll matters;
- Worked closely with Accounting Manager and Human Resource Director on all payroll related issues;
Office Assistant
Carrillos Garden & Landscaping
05.2009 - 03.2013
- Scheduled, organized day to day planner;
- Processed incoming checks; create daily ledger of deposits;
- Researched, typing, correspondence, faxes, and filing;
- Performed errands that assist daily functions: post office, bank, Staples, Kinkos, etc
Case Manager
Leisure Werden and Terry Agency
01.2004 - 03.2009
- Processed New Business Life Insurance applications;
- Handled incoming/outgoing calls from field force and assisted with status and missing documentation;
- Processed/Input daily status on client’s accounts;
- Scheduled/Order medical exams and Attending Physicians Statements from vendors;
- Processed policies and billing invoice to clients
Merchandise Coordinator
Avon Distribution Center
03.2003 - 12.2003
- Processed client’s orders in a timely manner
- Updated order status online
- Filed invoices
Education
Bachelor of Science - Business Administration
University of Phoenix
Pasadena, CA05-2017
Skills
- Bilingual (Spanish/English)
- Computer skills include Microsoft Word, Excel, outlook and QuickBooks
- Data entry40 Wpm
- HR and Payroll Experience
- Strong interpersonal and customer service skills
- File organization
- Dedicated team player
- Office administration
- Recordkeeping
- Meticulous attention to detail
- Database entry
- Workflow optimization
Hobbies and Interests
Helping family business with office organization and financial administration, Scrapbooking: Scrapbooking sessions for beginners
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Courthouse News Service
05.2015 - Current
Payroll Coordinator & HR Assistant
Netpay Plus +, Inc.
02.2013 - 02.2015
Office Assistant
Carrillos Garden & Landscaping
05.2009 - 03.2013
Case Manager
Leisure Werden and Terry Agency
01.2004 - 03.2009
Merchandise Coordinator
Avon Distribution Center
03.2003 - 12.2003
Bachelor of Science - Business Administration
University of Phoenix
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