Karla Ayala
GA
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management. Proven ability to optimize routes and enhance customer satisfaction through effective communication and multitasking. Skilled in load organization and package handling, consistently meeting critical deadlines and ensuring operational efficiency.
Overview
7
7
years of professional experience
Work History
Delivery Courier
DoorDash/Uber Eats
07.2024 - 03.2025
- Delivered food orders promptly, ensuring customer satisfaction and retention.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Communicated effectively with customers to confirm order details and address issues.
- Adapted quickly to changing schedules and weather conditions to meet delivery demands.
Server
Hot Wing Cafe
12.2021 - 01.2023
- Delivered exceptional customer service and ensured guest satisfaction through attentive support.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
Sales Associate Supervisor
Off Broadway Shoe Warehouse
09.2018 - 11.2021
- Trained new associates on product knowledge, sales techniques, and store policies.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Conducted regular inventory audits to identify discrepancies and minimize losses.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation for any incoming and outgoing inventory.
Education
Associate of Science - CNA
Mentee Career Institute
Lawrenceville, GA01-2014
Skills
- Load organization
- Route planning
- Customer service
- Package handling/Sorting
- Inventory management
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Delivery Courier
DoorDash/Uber Eats
07.2024 - 03.2025
Server
Hot Wing Cafe
12.2021 - 01.2023
Sales Associate Supervisor
Off Broadway Shoe Warehouse
09.2018 - 11.2021
Associate of Science - CNA
Mentee Career Institute