Karla Badilla
Rio Rico,AZ
Summary
Proven achiever at Felix Corporation, adept in patient charting and scheduling, with a knack for elevating guest satisfaction through exceptional problem-solving and communication skills. Streamlined operations, enhancing efficiency and fostering repeat business by establishing a welcoming atmosphere. Talented Job Title goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
10
10
years of professional experience
Work History
Front Office Clerk
Felix Corporation
01.2008 - 10.2010
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for improved efficiency and increased guest satisfaction.
Nationally Certified Pharmacy Technician
Walgreens
08.2000 - 08.2004
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Certified Pharmacy Technician - Pharmacy Technician
University of Arizona
Tucson, AZ03.2001
High School Diploma -
Nogales High School
Nogales, AZ05.1992
Skills
- Patient Charting
- Scheduling appointments
- Filing systems
- Database entry
- Hospitality services
- Billing and Invoicing
- Appointment Setting
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
Languages
Spanish
Elementary
Timeline
Front Office Clerk
Felix Corporation
01.2008 - 10.2010
Nationally Certified Pharmacy Technician
Walgreens
08.2000 - 08.2004
Certified Pharmacy Technician - Pharmacy Technician
University of Arizona
High School Diploma -
Nogales High School
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