Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Karla Balch

Jones

Summary

Administrative/Medical Assistant with extensive experience in patient registration, appointment scheduling, and medical record management. Demonstrated ability to enter orders and information with high accuracy and speed. Proven track record of enhancing office efficiency through the implementation of electronic health record systems. Strong communicator with a focus on building relationships and supporting healthcare staff needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical/Administrative Assistant

TBC FedCare
Oklahoma City
02.2019 - Current
  • Managed patient records with accurate updates and diligent maintenance.
  • Scheduled patient appointments to streamline workflow efficiency.
  • Processed incoming calls and emails to address patient inquiries promptly.
  • Checked in and out patients to ensure smooth operations.
  • Initiated new injury claims and processed minor billing requests efficiently.
  • Communicated with insurance companies regarding claim status.
  • Ordered medical and office supplies to maintain optimal inventory levels.
  • Maintained confidentiality of patient information in compliance with HIPAA guidelines.

Property & Assistant Community Manager

Steadfast/ DEI/ Greystar Management
Edmond/ Oklahoma City
05.2006 - 02.2019
  • Prepared and maintained budgets, personnel records, and training manuals.
  • Developed community guidelines to foster a positive living environment.
  • Planned engaging special activities, boosting resident morale.
  • Provided administrative support to Community Manager as needed.
  • Conducted building inspections, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Improved NOI through rent growth and expense management.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

Education

Associate of Applied Science - Nursing

Seminole State College
Seminole, OK
01-1995

Skills

  • Clinical medical assistance
  • Charting and clinical documentation
  • ICD-10 coding
  • Patient referrals
  • Managing patient records
  • Patient care coordination
  • Claims processing
  • Clerical skills
  • Appointment setting
  • Patient intake procedures
  • Prior authorization requests
  • Current procedural terminology (CPT)
  • Medical office procedures
  • Medical software applications
  • Data entry
  • Appointment scheduling

Accomplishments

  • 2014 NOVA Award Assistant Manager of the year, AACO
  • 2015 Assistant manager Team Lead, Steadfast Management
  • 2021 Employee of the Quarter- TBC Weight and Wellness
  • 2023 Employee of the Quarter - TBC FedCare

Certification

  • 2009-2011 Certified Surgical Technician, Platt College

References

References available upon request.

Timeline

Medical/Administrative Assistant

TBC FedCare
02.2019 - Current

Property & Assistant Community Manager

Steadfast/ DEI/ Greystar Management
05.2006 - 02.2019

Associate of Applied Science - Nursing

Seminole State College
Karla Balch
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