Karla Barrentine
Quincy,FL
Summary
Passionate and dedicated worker, with a track record of enhancing customer relationships and financial management. Excelled in debt recovery and accounts receivable, boosting efficiency by 30%. Demonstrates exceptional teamwork, adaptability, and professionalism, ensuring high client satisfaction and operational excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Commercial Account Administrator
White Squirrel Roofing
01.2024 - Current
- Maintained all filing systems for the company
- Obtained all certificates of insurance throughout the State of Florida
- Kept Workers Comp forms up to date
- Responsible for the upkeep of construction licenses
- Responsible for obtaining roof and general contracting permits throughout the State of Florida
- Prepared contract review for clients
- Responded to customer inquiries when the operational team wasn’t available
- Assisted with payroll and Workers Compensation audits
- Reviewed and managed the compliance of all subcontractor documentation, insurance requirements, contracts, and bonds
- Reviewed accounts payable with subcontractor invoices
- Managed accounts receivable and followed up with vendors for late payments
- Answered and directed all incoming calls
- Managed incoming and outgoing mail
- Orchestrated and worked with teams to maximize impact.
- Developed strong relationships with clients by providing excellent customer service and tailored solutions to their needs.
Administrative Assistant
Drs. Davalos and Jones
11.2016 - 08.2024
- Front office supervisor: Trained new front office staff, ensuring thorough understanding of our policies and procedures.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Dispersed petty cash to employees and collected and managed receipts.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Scheduling Coordinator
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Insurance Coordinator
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Negotiated favorable terms with underwriters, ensuring optimal coverage at competitive rates for clients.
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Managed insurance claims, appeals, payments and negotiated fees.
- Collections manager
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Oversaw daily posting of payments to customer accounts
- Managed yearly HIPAA training for existing employees and new hires
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Operations Manager
Thad White Tree Service
10.2013 - 10.2016
- Coordinated crew makeup, equipment, tools and supplies in order to accomplish tasks efficiently and profitably
- Kept homeowners and owner representatives informed of job progress, as well as start and finish dates.
- Established and monitored systems to ensure proper maintenance and cleanliness of all tools, trucks, equipment and job sites
- Responsible for dispatch of multiple crews
- Responsible for accounts receivable and accounts payable
- Maintained relations with past, current and future clients
- Responsible for onboarding of new employees, development plans and safety
- Responsible for basic first aid, and ensures all first aid equipment is on the job at all times.
- Responsible for completion and filing of accident reports
- Functioned as company safety officer
Education
High School Diploma -
Liberty County High School
Bristol, FL05.2005
Skills
- Bank Reconciliation
- Accounts Receivable
- Debt recovery
- Accounts Payable
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer Relationship Management
- Adaptability and Flexibility
- Professionalism
- Relationship Building
Time with my kids and family. Outdoor enthusiast, and definitely serious about Karaoke.
I have two beautiful children, 17 & 10. My older son Dylan is a die hard tournament Bass Fisherman. My daughter, Mia is artistically gifted and very intuitive. Our summers are spent on the water, whether it be the lake, river or ocean. I have a wonderful boyfriend, who is a lineman for Talquin Electric. He has been in this trade for 20+ years. He is very dedicated to his job and to us. He has two sons who are absolutely amazing and a pure joy to be around.
Timeline
Commercial Account Administrator
White Squirrel Roofing
01.2024 - Current
Administrative Assistant
Drs. Davalos and Jones
11.2016 - 08.2024
Operations Manager
Thad White Tree Service
10.2013 - 10.2016
High School Diploma -
Liberty County High School
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