Karla Baumgartner
Mount Horeb,WI
Summary
Team player with positive attitude and proven skill in establishing positive client relationships. Motivated to maintain customer satisfaction and contribute to company success.
Overview
27
27
years of professional experience
Work History
Business Office Manager
Nazareth Health & Rehabilitation Center
03.2012 - Current
- Timely collections of accounts receivable
- Efficient and patient assistance to residents with financial concerns and needs
- Work closely with clinical team to bridge gap between clinical and financial needs
- Management of the resident trust account
- Management of the Medicaid pending process
- Assist residents and families with additional Medicaid needs such as renewals and deviations
- Oversee Reception staff to ensure our residents and families receive excellent customer service
- Maintain accuracy of facility petty cash and deposits
- Management of resident appointments and transportation ensuring that compliance needs are met
- Temporarily managed payroll and onboarding of new employees
- Facilitated facility events such as Lunch and Learn meetings and 50th anniversary celebration
Front Office Manager
Glenwood Village Pet Hospital
01.2009 - 01.2012
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Processed payments from clients including cash, credit cards, and checks.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Ordered and maintained supply inventory for medical office.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Informed patients of financial responsibilities prior to rendering services.
Apartment Manager
McKenzie Property Management
06.2005 - 12.2007
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Organized move-in and move-out procedures for new or departing tenants.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Supervised administrative and maintenance staff supporting needs of tenants in 160 units.
- Maximized occupancy with strong marketing and tenant relations skills.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Education
Madison Cosmetology College
Madison, WI05-1998
High School Diploma -
Mount Horeb High School
Mount Horeb, WI05-1997
Skills
- Proficient in Point Click Care, Resident Funds Management System (RFMS), Microsoft Word and Excel Notary and Representative Payee expierience
References
References available upon request.
Timeline
Business Office Manager
Nazareth Health & Rehabilitation Center
03.2012 - Current
Front Office Manager
Glenwood Village Pet Hospital
01.2009 - 01.2012
Apartment Manager
McKenzie Property Management
06.2005 - 12.2007
Madison Cosmetology College
High School Diploma -
Mount Horeb High School
Similar Profiles
SARIA MANTOSARIA MANTO
Certified Nursing Assistant at Nazareth Health & Rehabilitation CenterCertified Nursing Assistant at Nazareth Health & Rehabilitation Center
Breanna ChristiansonBreanna Christianson
Certified Nursing Assistant at Unity Point Health Meriter HospitalCertified Nursing Assistant at Unity Point Health Meriter Hospital
LaShaunda FordLaShaunda Ford
Certified Nursing Assistant at Nazareth Rehabilitation CenterCertified Nursing Assistant at Nazareth Rehabilitation Center